Dutch Speaking Customer Experience Specialist
hace 3 semanas
We are seeking a highly skilled Dutch Speaking Customer Experience Specialist to join our team in Barcelona. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, and chat.
Key Responsibilities- To take incoming customer calls and resolve their inquiries in a timely and professional manner
- To support technical inquiries and manage incidents related to car electrical chargers
- To proactively update customers on status and resolution progress
- To escalate potential service issues to the appropriate level
We are looking for a candidate who is proficient or bilingual in Dutch with an advanced level of English. You should have excellent customer care skills, including the ability to listen to and understand customer needs, as well as take ownership of calls to resolution or escalation.
What We Offer- A full-time permanent contract of 39 hours per week, Monday to Friday from 9am to 6pm
- A competitive salary of €22,000 gross per year, plus up to €2,000 gross per year in bonus
- A central location in Barcelona
- A bring-a-friend referral bonus opportunity
- Full paid training on the company and project
- Career development programs and specialized courses
This role is based in Barcelona, Spain.
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