Customer Service Expert with Multilingual Skills

hace 1 semana


Barcelona, Barcelona, España Cpm International A tiempo completo

About Us
Cpm International is a global company present in over 30 countries. We offer support in various languages tailored to our diverse markets. Our focus is on customer service, sales, and technical solutions for clients worldwide.

Our Culture
We celebrate diversity and welcome everyone. Our workplace is inclusive and empowers you to bring your whole self to work. We foster a vibrant and innovative culture.

Our Client
Our client supports the benefits feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. They believe everyone should be able to go wherever they want in comfort, and they want to provide effective and reliable solutions to keep feet healthy and pain-free.

We Are Committed
We are passionate about customer support, driven to achieve and exceed targets for high-quality consumer service. We're curious about problem-solving and have a proactive approach. We achieve together through strong teamwork, contributing to personal and team targets/SLA and working on personnel targets.

Your Role
You will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. You will analyze problems and offer individual solutions. You will offer an omnichannel service to our consumers via telephone, email, chat, and social media. You will develop a sound understanding of the products and services offered by our client. You will embrace our company values and act as a brand ambassador.

Requirements
You will bring a fluent level of German with exceptional grammar and spelling skills. You will have a high level of English (both written and spoken). You will have a genuine passion for delivering outstanding customer service. You will be able to deal with sensitive calls with empathy. You will have strong administrative skills with a keen eye for detail. You will have a professional outlook and proactive approach to problem-solving.

Benefits
We offer a temporary contract with a 1-month probation period. We offer a full-time position (39 hours/week). We offer a salary of €18,000.00 gross per year. We offer top performance incentives. We offer a bonus of €600 after the completion of the contract without sanctions. We offer 2 accrued days per month / 24 calendar holidays per year. We offer paid bank holidays + 1 extra day in lieu. We offer hybrid work (4 days per month at the office, the rest working from home & 100% WFH possibility). We offer 1 week of full-time training fully based in the office.



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