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DoveVivo by Joivy is a leading co-living company in Europe, with a portfolio of 11,000 units. We are seeking a highly skilled Concierge to join our team.
Key Responsibilities- Provide a warm and professional welcome to visitors and tenants.
- Oversee the safekeeping of building keys and ensure access for maintenance and repairs.
- Contribute to the maintenance of the building by reporting faults or damage to fixtures and fittings.
- Perform regular walkthroughs of two entire buildings on the same street.
- Speak with tenants to ensure compliance with community rules.
- Act as the first point of contact for queries and complaints.
- Liaise with cleaning and groundskeeping staff to ensure safety and cleanliness standards are maintained.
- Manage night emergency calls.
- Understanding of building security protocols and emergency procedures.
- Ability to identify and report faults or damages in fixtures and fittings.
- Proficiency in overseeing the safekeeping and proper usage of building keys.
- Strong skills in providing a professional and warm welcome to visitors and handling tenant queries and complaints.
- Knowledge of safety and cleanliness standards, ensuring compliance in the building.
- Ability to effectively liaise with cleaning and groundskeeping staff.
- Skills in managing and responding to night emergency calls.
- Great English and Spanish fluency (B2-C1 level both written and spoken).
- Being already in possession of a permit to work in Spain or the EU.
- Excellent ability to interact with tenants and visitors in a friendly and professional manner.
- Strong problem-solving skills to address tenant complaints and building issues effectively.
- Keen attention to detail during regular walkthroughs and inspections.
- Efficient time management to oversee two buildings and handle various tasks promptly.
- Ability to mediate and resolve conflicts between tenants or address compliance issues diplomatically.
- Reliable and responsible, especially during night shifts and emergency situations.
We are a dynamic, young, and international work environment that values:
- Communicative and social teamwork.
- Dedication to continual improvement.
- Collaborative and helpful attitude.
- Problem-solving skills.
- Proactivity and self-initiation.
We offer a competitive compensation package, meal vouchers, and strong professional growth opportunities.
