Senior Leadership Position

hace 1 mes

Madrid, Madrid, España Oracle A tiempo completo
Job Description

Job Title: Senior Manager

Job Summary:

We are seeking a highly skilled and experienced Senior Manager to lead our delivery team responsible for growing and expanding Oracle services in the European Union Sovereign Cloud (EUSC) in EMEA. The successful candidate will be responsible for providing customers with the guidance and support needed throughout the IT full life cycle to ensure successful and effective use of Oracle's products.

Key Responsibilities:

  • Lead a team of technical delivery resources to attain/exceed defined customer satisfaction targets.
  • Drive a high degree of satisfaction with Oracle's products and related services, ensuring referenceability for continued profitable revenue streams over the long term.
  • Form part of the EMEA management team with shared accountability for technical capability throughout EMEA.
  • Work with the organization to grow and expand Oracle services in European Union Sovereign Cloud (EUSC) in EMEA.
  • Collaborate closely with other managers within the support organization.
  • Manage tasks, initiatives, and projects to meet business targets.
  • Be accountable as the point of contact for technical skills and resource coverage to fulfill service delivery commitments.
  • Responsible for delivery of agreed service standards/levels.
  • Interaction with Sales, delivery account teams, and customer teams to ensure appropriate solutions are being identified and needs met.
  • Evangelize the value of Oracle Services to the customer base and other lines of the Oracle business.
  • Act as a management point for escalation of customer issues.

Team Management:

  • Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation.
  • Active participation with regional and global collaboration programs to oversee the sharing of best practices, technical knowledge, and experience among engineers community.
  • Directly manage technical staff with operational focus on multiple accounts, products/solutions, or a combination thereof.
  • Responsible for providing coaching, mentoring, and helping team members attain a high degree of customer satisfaction.
  • Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors).
  • Understand and ensure goals are met within the team.
  • Appraisal of their directs, setting of realistic measurable objectives, and agreed personal development plans.
  • Ability to influence others and move toward a common vision or goal.
  • Must be a teammate and able to work collaboratively with and through others.

Qualifications:

  • BS or MS in Computer Science, Engineering, or a related technical field or equivalent experience.
  • Demonstrated experience in remote service delivery.
  • Prior experience managing and controlling activities in multi-functional areas.
  • Prior experience in a team lead capacity preferred.
  • Communication Skills.
  • Understanding of various technical architectures and operating systems, including web-based applications, networks, and latest Oracle product technologies.
  • Problem-solving and root cause identification skills.
  • Familiarity with project management approaches, tools, and phases of the project lifecycle.
  • PMP or ITIL certifications preferred.
  • Industry experience is desired.

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