Senior Leadership Position

hace 2 semanas

Madrid, Madrid, España Oracle A tiempo completo
Job Title: Senior Manager

We are seeking a highly skilled and experienced Senior Manager to lead our delivery team responsible for growing and expanding Oracle services in the European Union Sovereign Cloud (EUSC) in EMEA. As a key member of our EMEA management team, you will be responsible for driving a high degree of satisfaction with Oracle's products and related services, ensuring referenceability for continued profitable revenue streams over the long term.

Key Responsibilities:
  • Lead a team of technical delivery resources to attain/exceed defined customer satisfaction targets.
  • Develop and execute strategies to grow and expand Oracle services in EUSC in EMEA.
  • Collaborate closely with other managers within the support organization to ensure alignment and effective delivery of services.
  • Manage tasks, initiatives, and projects to meet business targets, ensuring delivery of agreed service standards/levels.
  • Be accountable as the point of contact for technical skills and resource coverage to fulfill service delivery commitments in the most efficient way.
  • Evangelize the value of Oracle Services to the customer base and other lines of the Oracle business.
  • Act as a management point for escalation of customer issues.
Requirements:
  • BS or MS in Computer Science, Engineering, or a related technical field, or equivalent experience.
  • Demonstrated experience in remote service delivery and prior experience managing and controlling activities in multi-functional areas.
  • Prior experience in a team lead capacity and communication skills.
  • Understanding of various technical architectures and operating systems, including web-based applications, networks, and latest Oracle product technologies.
  • Problem-solving and root cause identification skills, and familiarity with project management approaches, tools, and phases of the project lifecycle.
  • PMP or ITIL certifications preferred.

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