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Technical Support Manager

hace 2 meses

Barcelona, Barcelona, España Ljselection A tiempo completo

About Ljselection

Ljselection is a leading provider of innovative VR solutions, revolutionizing the location-based VR experience with our cutting-edge Univrse Framework. Our multidisciplinary team combines physical, digital, and virtual worlds to create immersive experiences.

Job Summary

We are seeking a seasoned Technical Support Manager to lead our support team in ensuring seamless operation of our location-based LBVR installations. As a dual-role position, you will oversee the office sysadmin team to maintain internal IT infrastructure.

Key Responsibilities

  • Technical Support Leadership: Lead and mentor a support team responsible for resolving software, hardware, and staff misprocesses issues at client venues.
  • Prioritize and Manage Support Requests: Ensure timely and effective resolution of technical issues.
  • Client Relationship Management: Act as a point of contact for high-level technical escalations and engage with clients to ensure satisfaction and resolution of issues.
  • Office Sysadmin Leadership: Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
  • Systems Maintenance and Optimization: Develop and implement processes for proactive monitoring and maintenance of VR installations and internal systems.
  • Team Development and Training: Conduct regular performance evaluations and provide guidance for professional development to both the support and sysadmin teams.

Requirements

  • Bachelor's degree in computer science, information technology, or a related field.
  • Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
  • Strong leadership skills with experience managing technical teams.
  • In-depth knowledge of Unity and VR technologies.
  • Solid understanding of IT infrastructure and systems administration.
  • Excellent communication skills with the ability to engage with clients and internal stakeholders.