Senior Business Development Manager

hace 3 días

Madrid, Madrid, España WNS (Holdings) Limited (ADR) A tiempo completo
Job Description

Job Title: Senior Business Development Manager

Company: WNS (Holdings) Limited (ADR)

Job Type: Full-time

Industry: Business Process Management (BPM)

Location: Global

About the Role

We are seeking a highly skilled Senior Business Development Manager to join our team at WNS (Holdings) Limited (ADR). As a Senior Business Development Manager, you will play a pivotal role in driving business growth and transformation for our clients in the Hi-Tech and Professional Services sectors.

Key Responsibilities:

  • Client Relationship Management:
    • Manage overall client relationships for a cluster of accounts.
    • Act as the primary point of contact and client advocate, ensuring a high level of governance in client relationships.
  • Commercial Management:
    • Negotiate and manage all commercial matters with clients.
  • Strategic Advisory:
    • Serve as a trusted advisor, providing solutions to resolve client business challenges through leveraging WNS' expertise.
    • Conduct meaningful business conversations with client executives.
  • Awareness and Transformation:
    • Ensure strong client awareness of all WNS offerings and capabilities.
    • Drive the transformation agenda with clients.
  • Visibility and Engagement:
    • Walk the floor of the client, ensuring high visibility and understanding of client issues and objectives.
    • Obtain a security pass for client access, integrating with the client's leadership team.
  • Revenue Growth:
    • Drive revenue growth by creating and championing high-value propositions for clients.
  • Stakeholder Management:
    • Have business oversight of multiple relationships across client stakeholders.
    • Communicate key client developments to WNS Senior Management.
  • Client Visits and Governance:
    • Manage client visits and accompany them to WNS delivery centers as required.
    • Own and ensure the cadence of client governance.
  • Reference Management:
    • Manage all reference requests from the client for targeted new clients, analysts, and advisors.
    • Develop and maintain an up-to-date account plan for assigned clients.
    • Issue fortnightly updates on recent activity and client engagement.
    • Ensure timely management and updates of sales opportunities on WNS CRM.
    • Establish and run contractual governance forums with the client.

Requirements:

  • Degree-level education or equivalent.
  • Strong industry (Hi-Tech & Professional Services) domain knowledge.
  • Excellent presentation skills with strong attention to detail.
  • Negotiation skills with strong commercial acumen.
  • Relationship builder with strong interpersonal skills, able to build rapport and credibility quickly with an executive-level audience.
  • Strong self-motivation.
  • Solid understanding of business models and their drivers.

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