Transport Operations Coordinator

hace 3 semanas


Las Rozas, Madrid, España Club Med Sas A tiempo completo

About Us

Club Med is a pioneer in premium all-inclusive holidays, established in 1950. We offer a unique experience in our upscale resorts across the globe.

Job Overview:

As a Transport Executive, you will be responsible for:

  • Supporting the Call Centre by completing transportation requests
  • Administration of both Amadeus and the in-house reservation system
  • Handling group requests efficiently for the Meetings and Events department
  • Communicating travel information to clients (including schedule changes)
  • Assisting the Finance department in the reconciliation of Transport billings

Main Missions:

Mission 1:

Supporting the Call Centre by completing transportation requests

Effectively completing all transportation requests within 4 hours (wherever possible)

Finding the best flights and pricings for the client in line with their needs

Supporting the call center and clients with any changes to their flights

The booking of ancillary services

Mission 2:

Administration of both Amadeus and the in-house reservation system

Issuing / reissuing tickets

Checking Amadeus Queues on a regular basis to keep on top of any ticketing issues

Completing scheduled changes within Amadeus and informing the customer

Check no-shows and cancellations

Accurately programming flights into the in-house reservation system

Mission 3:

Handling group requests efficiently for the Meetings and Events department

Finding effective and cost-efficient group flights for the Meetings and Events department

Completing passenger lists and seating requests as per the group's needs

Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)

Mission 4:

Communicating travel information to clients (including schedule changes)

Proactively looking out for notices of airline strikes

Proactively looking out for any potential issues that would affect flights (weather, political situations)

Communicating any potential transport issues to both the call center and clients in a polite and helpful manner

Mission 5:

Assisting the Finance department in the reconciliation of Transport billings

Supporting the Transport Manager with ADM's, ACM's and other BSP requirements


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