Customer Operations Coordinator

hace 6 meses

Gran Canaria Las Palmas provincia, España BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Tu rol en Baxter**:
Tenemos una gran oportunidad para un/a Customer Operations Coordinator en las Islas Canarias. Serás responsable de la coordinación de las operaciones de Servicio al Cliente (B2B) para los clientes de las Islas Canarias. Además, serás responsable de garantizar los níveles de servicio con el 3PL de servicios de almacenamiento y preparación de pedidos y también con las compañías de transporte para la distribución del canal B2B en las Islas Canarias. En esta función crítica, coordinaras y darás asistencia a Technical Service en gestión y recuperación de equipos y trabajaras en estrecha colaboración con el departamento de Calidad.

Si estás buscando un lugar en el que elijas trabajar con personas dinámicas y con talento cuyo objetivo principal sea salvar y mantener vidas y sus valores de trabajo se centren en la rapidez, la sencillez, el valor y la colaboración. Entonces nos encantaría saber de ti.

**¿Cuáles son tus responsabilidades?**

**Servicio al cliente (B2B): (40%)**
- Contacto con los clientes para la recogida de requisitos (productos, cantidades y lugar de entrega)
- Procesar pedidos en los sistemas de Baxter para los clientes de las Islas Canarias y dar cobertura a clientes en la península de acuerdo con sus requisitos de forma, cantidad, tiempo y lugar.
- Gestión de devoluciones de clientes
- Gestión de reclamaciones de clientes
- Gestión pedidos Servicio Técnico.
- Gestión reclamaciones facturas.
- BO management.

**Responsable con el proveedor de servicios de Almacenamiento: (30%)**
- Seguimiento diario de grado de cumplimiento de requisitos de Baxter (grado de cumplimiento de fechas de preparación de pedido, disponibilidad de producto, quejas relacionadas con errores de almacén, etc.),
- Mantenimiento de maestro de productos, etc.
- Gestión de Inventario, Reservas, pre - BO Management, Controlled - Release de BO.
- Seguimiento de acciones correctoras SCAR.
- Seguimiento y corrección de diferencias de inventario entre el inventario de los sistemas de Baxter y del proveedor de servicios (reconciliación de inventario).
- Soporte sistemas e interfase Baxter/3PL. Abrir Ticket y seguimiento hasta cierre.
- Notificación de nuevos requisitos al proveedor de servicios (SOP´s; mantenimiento y entrenamiento, áreas de mejora, actualizaciones, etc.)
- Seguimiento de inventario (tránsitos W2W Orders)

**Gestión de Transporte canal B2B en las Islas Canarias: (20%)**
- Seguimiento diario de grado de cumplimiento de requisitos de Baxter (grado de cumplimiento de fechas de entrega de pedido, quejas relacionadas con el transporte y entrega de los productos, etc.)
- Solicitud de recogidas de clientes para retorno al Almacén.
- Coordinación de Urgencias, entregas fuera de horario y coordinación guardias festivos
- Gestión del proveedor de Transporte, Contrato, KPI y Servicio.
- Seguimiento de acciones correctoras SCAR.
- Control y responsabilidad sobre facturación y presupuesto de transporte.
- Soporte IT para sistemas interfase LPH-JDE

**Coordinador y asistencia a Technical Service en gestión y recuperación de equipos. (5%)**
- Gestión inventario ST y soporte “interface”
- Retorno de equipos a península para su descontaminación.
- Envió/procesos Equipos

**Responsabilidad (delegada) de aspectos del departamento de Calidad. (5%)**
- Soporte de CQA y enlace con el departamento de calidad del proveedor de servicios.
- Gestión delegada: Disposición de producto Gestión de Status” en JDE.
- Gestión y seguimiento recogida de muestras (Product Complaint)
- Gestión local de Field Corrective Action / Recall.

**Buscamos profesionales que tengan**:

- Experiência en gestión de servicio al cliente y en almacén y distribución.
- Muy buena capacidad de comunicación
- Conocimiento del idioma inglés a nível conversación.
- Sentido de la responsabilidad
- Capacidad de trabajo en equipo
- Enfoque en el cliente
- Priorización de manera efectiva de las tareas
- Capacidad para la toma efectiva de decisiones
- Operar de acuerdo con los estándares de calidad y ética de Baxter
- Experiência en el trabajo de las aplicaciones Microsoft
- Valorable experiência en puesto similar B2B


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