Guest Experience Coordinator

hace 4 meses

Las Palmas de Gran Canaria, España La Provincia A tiempo completo

As a Customer Experience Coordinator, you will be the primary point of contact between the company and our customers. You will be responsible for ensuring that our guests have an unforgettable and seamless experience from the moment they arrive until their departure. You will work closely with different departments to ensure an exceptional customer experience at every stage, from the initial inquiry to post-sale support.

Responsibilities: Developing and implementing programs and initiatives that contribute to customer satisfaction.
Proactively addressing customer inquiries and needs through various communication channels, such as email, online chat, and phone.
Conducting in-depth analysis of customer service results, surveys, and key performance indicators (KPIs) to identify areas for improvement and implement effective solutions.
Identifying effective upselling strategies.
Implementing strategies to identify and prioritize VIP customers and repeating visitors for personalized service.
Managing and curating information displays to enhance customer engagement and provide relevant information.
Fostering connections with various groups and events to enhance the overall customer experience.
Collaborating closely with the Sales and MICE teams ensuring seamless integration and support for their objectives.
Introducing and maintaining customer-centric rituals to enhance the overall experience and build brand loyalty.
Developing and maintaining a deep knowledge of the company's products and services to provide effective advice and guidance to customers.
Participating in initiatives to continuously improve processes and procedures related to the customer experience.
Organizing and overseeing entertainment activities, with a focus on music events, to create an enjoyable atmosphere for customers.
Staying updated on industry best practices and trends related to employee experience and incorporating relevant ideas into organizational strategies.
Maintaining a professional and positive attitude at all times, fostering a welcoming and inclusive environment.

Minimum Requirements: Previous experience of at least 1 year in customer service or related roles, preferably in the hospitality industry.
Exceptional verbal and written communication skills.
Strong problem-solving abilities and the ability to remain calm under pressure.
Customer-oriented mindset and a proactive approach to addressing customer needs and expectations.
Knowledge of Customer Relationship Management (CRM) tools and similar systems.
Adaptability and willingness to learn and grow in a dynamic environment.
Strong attention to detail.
Availability to travel for industry events such as fairs and conferences.
Proficient in MS Office and other relevant software.

#J-18808-Ljbffr

  • Guest Experience Coordinator

    hace 3 meses

    Las Palmas de Gran Canaria, España La Provincia A tiempo completo

    As a Customer Experience Coordinator, you will be the primary point of contact between the company and our customers. You will be responsible for ensuring that our guests have an unforgettable and seamless experience from the moment they arrive until their departure. You will work closely with different departments to ensure an exceptional customer...

  • Guest Experience Coordinator

    hace 3 semanas

    Campo de Caso, Asturias, España Accor Hotels A tiempo completo

    About the RoleWe are seeking a Guest Experience Coordinator to join our team at Accor Hotels.The successful candidate will be responsible for ensuring that all guests have an exceptional experience during their stay.This includes providing prompt and efficient service, resolving any issues that may arise and maintaining high levels of customer...

  • Luxury Guest Experience Coordinator

    hace 2 semanas

    San Martín de Elines, Cantabria, España Royal Caribbean Group A tiempo completo

    About the Role:The Royal Caribbean Group is seeking a skilled Luxury Guest Experience Coordinator to join our team. As a key member of our Guest Relations Team, you will be responsible for delivering exceptional guest experiences and ensuring seamless execution of premium services.Key Responsibilities:Owning each guest interaction and following up on...

  • Luxury Guest Experience Coordinator Intern

    hace 2 meses

    Sant Joan de Labritja, Baleares, España Six Senses Ibiza A tiempo completo

    About Six Senses IbizaAt Six Senses Ibiza, we strive to help our guests reconnect with themselves, others, and the world around them. Our mission is centered around local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring practices, fun and quirky culture, and pioneering wellness.Job OverviewWe are seeking...

  • Guest Experience

    hace 7 meses

    Palma de Mallorca, España Vibra Hotels A tiempo completo

    **Descripción**: **Vibra Hotels, **cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a **Guest Experience** para su hotel ubicados en **Palma de Mallorca.** Tenemos claro lo que buscamos: compromiso, responsabilidad,...

  • Guest Experience

    hace 7 meses

    Sant Antoni de Portmany, España Vibra Hotels A tiempo completo

    **Descripción**: Vibra Hotels, cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a Guest Experience para uno de sus hoteles ubicado en San Antonio. Tenemos claro lo que buscamos: compromiso, responsabilidad, ingenio, buen...

  • Guest Experience

    hace 7 meses

    Sant Antoni de Portmany, España Vibra Hotels A tiempo completo

    **Descripción**: Vibra Hotels, cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a **Guest Experience** para uno de sus hoteles ubicados en Playa d'en Bossa. Tenemos claro lo que buscamos: compromiso, responsabilidad,...

  • Guest Experience

    hace 7 meses

    Sant Antoni de Portmany, España Vibra Hotels A tiempo completo

    **Descripción**: Vibra Hotels, cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a **Guest Experience** para uno de sus hoteles ubicados en San Antonio. Tenemos claro lo que buscamos: compromiso, responsabilidad, ingenio,...

  • Guest Experience

    hace 7 meses

    Santa Cruz de Tenerife, España Landmar Hotels A tiempo completo

    Descripción **¡Te estamos buscando!**: En Landmar Hotels vamos a proceder a realizar un proceso de selección para el puesto de Guest Experience (Relaciones Públicas), para nuestro Hotel Playa La Arena, en Santiago del Teide, Tenerife Sur. A continuación detallamos las características del puesto. - Funciones principales:_ - Gestionar y solucionar las...

  • Guest Experience

    hace 6 meses

    Santa Cruz de Tenerife, España Landmar Hotels A tiempo completo

    Descripción**¡Te estamos buscando!**:En Landmar Hotels vamos a proceder a realizar un proceso de selección para el puesto de Guest Experience (Relaciones Públicas), para nuestro Hotel Playa La Arena, en Santiago del Teide, Tenerife Sur.A continuación detallamos las características del puesto.- Funciones principales:_- Gestionar y solucionar las...

  • Guest Experience Lead

    hace 2 semanas

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Marriott International A tiempo completo

    Job SummaryWe are seeking a skilled Guest Experience Lead to join our team at Marriott International. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.In this role, you will process all guest arrivals, verifying guest identity and form of...

  • Guest Experience

    hace 7 meses

    Puerto de Santiago, España Landmar Hotels A tiempo completo

    Descripción **¡Te estamos buscando!**: Landmar Hotels va a proceder a realizar un proceso de selección para el puesto de Guest Experience (relaciones públicas). A continuación detallamos las características del puesto. - Funciones principales:_ - Gestionar y solucionar las posibles quejas y/o sugerencias de los clientes. - Apoyar cuando sea necesario...

  • Guest Experience

    hace 7 meses

    Santa Cruz de Tenerife, España Eduka-Te Solutions A tiempo completo

    **Descripción**:Funciones:Hotel de cuatro estrellas ubicado en Los Cristianos - Arona, busca Guest Experience- Conocer el nível de satisfacción de los clientes del Hotel.- Realización de entrevistas a clientes.- Llevar a cabo un estudio los cuestionarios de los últimos meses.- Solucionar los problemas que pudieran plantearse y que afectaran a la...

  • Dining Experience Ambassador

    hace 2 semanas

    Las Palmas de Gran Canaria, Las Palmas, España Robinson Fleesensee A tiempo completo

    You are the face of our restaurant, ensuring a seamless dining experience for every guest. Key Responsibilities: Welcome guests and make them feel at home Provide exceptional service, anticipating and meeting their needs Work collaboratively with the team to maintain a clean and welcoming environment Stay up-to-date on menu offerings and beverage selections...

  • Guest Experience

    hace 7 meses

    Santa Cruz de Tenerife, España Eduka-Te Solutions A tiempo completo

    **Descripción**:Funciones:Prestigioso Hotel de cuatro estrellas ubicado en Los Cristianos - Arona, busca Guest Experience- Conocer el nível de satisfacción de los clientes del Hotel.- Realización de entrevistas a clientes.- Llevar a cabo un estudio los cuestionarios de los últimos meses.- Solucionar los problemas que pudieran plantearse y que afectaran...

  • Luxury Guest Experience Specialist

    hace 2 semanas

    San Martín de Elines, Cantabria, España Royal Caribbean Group A tiempo completo

    Job SummaryThe Royal Caribbean Group is seeking a highly skilled and experienced Luxury Guest Experience Specialist to join our team. As part of the Guest Relations department, this role will be responsible for providing exceptional service to our guests, ensuring their experience is seamless and memorable.This individual will work closely with the Guest...

  • Guest Experience

    hace 5 meses

    Santa Cruz de Tenerife, España Landmar Hotels A tiempo completo

    Descripción**¡Te estamos buscando!**:Landmar Hotels va a proceder a realizar un proceso de selección para el puesto de Guest Experience (relaciones públicas).A continuación detallamos las características del puesto.- Funciones principales:_- Gestionar y solucionar las posibles quejas y/o sugerencias de los clientes.- Apoyar cuando sea necesario en las...

  • Event Coordinator

    hace 3 semanas

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España The Ritz-Carlton Tenerife Abama A tiempo completo

    Job Summary: We are seeking an experienced Event Coordinator to join our team at The Ritz-Carlton Tenerife Abama. This is a unique opportunity to work with a world-class hotel and contribute to creating exceptional experiences for our guests.The Event Coordinator will be responsible for coordinating and executing all aspects of events, from small gatherings...

  • Assistant Guest Experience Manager

    hace 7 meses

    Lanzarote, Las Palmas provincia, España Melia Hotels International A tiempo completo

    **_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **Porque pertenecer a la gran familia Meliá es ser...

  • Guest Experience

    hace 5 días

    Valbuena de Duero, Valladolid provincia, España CASTILLA TERMAL VALBUENA A tiempo completo

    En Castilla Termal Hoteles, buscamos profesionales proactivos, con ganas de trabajar, que se responsabilicen de su trabajo y busquen la superación continua y la calidad en su desempeño. Personas que se comprometan con la organización y, sobre todo, que sepan y quieran trabajar en un gran equipo. Ofrecemos la oportunidad de formar parte de una prestigiosa...