Guest Experience Coordinator
hace 2 meses
As a Customer Experience Coordinator, you will be the primary point of contact between the company and our customers. You will be responsible for ensuring that our guests have an unforgettable and seamless experience from the moment they arrive until their departure. You will work closely with different departments to ensure an exceptional customer experience at every stage, from the initial inquiry to post-sale support.Responsibilities:Developing and implementing programs and initiatives that contribute to customer satisfaction.Proactively addressing customer inquiries and needs through various communication channels, such as email, online chat, and phone.Conducting in-depth analysis of customer service results, surveys, and key performance indicators (KPIs) to identify areas for improvement and implement effective solutions.Identifying effective upselling strategies.Implementing strategies to identify and prioritize VIP customers and repeating visitors for personalized service.Managing and curating information displays to enhance customer engagement and provide relevant information.Fostering connections with various groups and events to enhance the overall customer experience.Collaborating closely with the Sales and MICE teams ensuring seamless integration and support for their objectives.Introducing and maintaining customer-centric rituals to enhance the overall experience and build brand loyalty.Developing and maintaining a deep knowledge of the company's products and services to provide effective advice and guidance to customers.Participating in initiatives to continuously improve processes and procedures related to the customer experience.Organizing and overseeing entertainment activities, with a focus on music events, to create an enjoyable atmosphere for customers.Staying updated on industry best practices and trends related to employee experience and incorporating relevant ideas into organizational strategies.Maintaining a professional and positive attitude at all times, fostering a welcoming and inclusive environment.Minimum Requirements:Previous experience of at least 1 year in customer service or related roles, preferably in the hospitality industry.Exceptional verbal and written communication skills.Strong problem-solving abilities and the ability to remain calm under pressure.Customer-oriented mindset and a proactive approach to addressing customer needs and expectations.Knowledge of Customer Relationship Management (CRM) tools and similar systems.Adaptability and willingness to learn and grow in a dynamic environment.Strong attention to detail.Availability to travel for industry events such as fairs and conferences.Proficient in MS Office and other relevant software.
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Guest Satisfaction Coordinator
hace 4 semanas
Las Palmas de Gran Canaria, Las Palmas, España Barceló Group A tiempo completoGuest Satisfaction CoordinatorWe are seeking a highly organized Guest Satisfaction Coordinator to join our team at Barceló Teguise Beach in Las Palmas, Spain. As a key member of our hotel's customer service team, you will be responsible for ensuring that every guest has a positive experience during their stay.Key Responsibilities:Monitor and analyze guest...
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Guest Experience Coordinator
hace 4 meses
Las Palmas de Gran Canaria, España La Provincia A tiempo completoAs a Customer Experience Coordinator, you will be the primary point of contact between the company and our customers. You will be responsible for ensuring that our guests have an unforgettable and seamless experience from the moment they arrive until their departure. You will work closely with different departments to ensure an exceptional customer...
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Guest Experience Coordinator
hace 3 días
Campo de Caso, Asturias, España Accor Hotels A tiempo completoAbout the RoleWe are seeking a Guest Experience Coordinator to join our team at Accor Hotels.The successful candidate will be responsible for ensuring that all guests have an exceptional experience during their stay.This includes providing prompt and efficient service, resolving any issues that may arise and maintaining high levels of customer...
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Executive Guest Experience Coordinator
hace 4 semanas
Campo de Caso, Asturias, España Accor Hotels A tiempo completoOverviewFairmont La Hacienda, a luxury resort in southern Spain, offers guests an unparalleled experience with breathtaking sea views. As Executive Guest Experience Coordinator, you will lead the Front Office team in delivering exceptional service and creating memorable moments for our discerning guests.Job SummaryWe are seeking an experienced leader to...
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Guest Experience Coordinator
hace 3 semanas
Las Palmas, España buscojobs España A tiempo completoAs a Customer Experience Coordinator, you will be the primary point of contact between the company and our customers. You will be responsible for ensuring that our guests have an unforgettable and seamless experience from the moment they arrive until their departure. You will work closely with different departments to ensure an exceptional customer...
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Guest Experience Coordinator
hace 2 semanas
Las Palmas, España buscojobs España A tiempo completoAs a Customer Experience Coordinator, you will be the primary point of contact between the company and our customers. You will be responsible for ensuring that our guests have an unforgettable and seamless experience from the moment they arrive until their departure. You will work closely with different departments to ensure an exceptional customer...
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Luxury Guest Experience Coordinator Intern
hace 1 mes
Sant Joan de Labritja, Baleares, España Six Senses Ibiza A tiempo completoAbout Six Senses IbizaAt Six Senses Ibiza, we strive to help our guests reconnect with themselves, others, and the world around them. Our mission is centered around local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring practices, fun and quirky culture, and pioneering wellness.Job OverviewWe are seeking...
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Guest Experience
hace 6 meses
Palma de Mallorca, España Vibra Hotels A tiempo completo**Descripción**: **Vibra Hotels, **cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a **Guest Experience** para su hotel ubicados en **Palma de Mallorca.** Tenemos claro lo que buscamos: compromiso, responsabilidad,...
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Guest Experience
hace 6 meses
Sant Antoni de Portmany, España Vibra Hotels A tiempo completo**Descripción**: Vibra Hotels, cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a **Guest Experience** para uno de sus hoteles ubicados en Playa d'en Bossa. Tenemos claro lo que buscamos: compromiso, responsabilidad,...
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Guest Experience
hace 7 meses
Sant Antoni de Portmany, España Vibra Hotels A tiempo completo**Descripción**: Vibra Hotels, cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a Guest Experience para uno de sus hoteles ubicado en San Antonio. Tenemos claro lo que buscamos: compromiso, responsabilidad, ingenio, buen...
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Guest Experience
hace 7 meses
Sant Antoni de Portmany, España Vibra Hotels A tiempo completo**Descripción**: Vibra Hotels, cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a **Guest Experience** para uno de sus hoteles ubicados en San Antonio. Tenemos claro lo que buscamos: compromiso, responsabilidad, ingenio,...
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Guest Experience
hace 5 meses
Santa Cruz de Tenerife, España Landmar Hotels A tiempo completoDescripción**¡Te estamos buscando!**:En Landmar Hotels vamos a proceder a realizar un proceso de selección para el puesto de Guest Experience (Relaciones Públicas), para nuestro Hotel Playa La Arena, en Santiago del Teide, Tenerife Sur.A continuación detallamos las características del puesto.- Funciones principales:_- Gestionar y solucionar las...
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Guest Experience
hace 7 meses
Santa Cruz de Tenerife, España Eduka-Te Solutions A tiempo completo**Descripción**:Funciones:Hotel de cuatro estrellas ubicado en Los Cristianos - Arona, busca Guest Experience- Conocer el nível de satisfacción de los clientes del Hotel.- Realización de entrevistas a clientes.- Llevar a cabo un estudio los cuestionarios de los últimos meses.- Solucionar los problemas que pudieran plantearse y que afectaran a la...
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Guest Experience Manager
hace 6 meses
Sant Adrià de Besòs, España Accor A tiempo completoCompany Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage...
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Guest Experience
hace 7 meses
Santa Cruz de Tenerife, España Eduka-Te Solutions A tiempo completo**Descripción**:Funciones:Prestigioso Hotel de cuatro estrellas ubicado en Los Cristianos - Arona, busca Guest Experience- Conocer el nível de satisfacción de los clientes del Hotel.- Realización de entrevistas a clientes.- Llevar a cabo un estudio los cuestionarios de los últimos meses.- Solucionar los problemas que pudieran plantearse y que afectaran...
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Dining Experience Ambassador
hace 15 horas
Las Palmas de Gran Canaria, Las Palmas, España Robinson Fleesensee A tiempo completoYou are the face of our restaurant, ensuring a seamless dining experience for every guest. Key Responsibilities: Welcome guests and make them feel at home Provide exceptional service, anticipating and meeting their needs Work collaboratively with the team to maintain a clean and welcoming environment Stay up-to-date on menu offerings and beverage selections...
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Event Coordinator
hace 7 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España The Ritz-Carlton Tenerife Abama A tiempo completoJob Summary: We are seeking an experienced Event Coordinator to join our team at The Ritz-Carlton Tenerife Abama. This is a unique opportunity to work with a world-class hotel and contribute to creating exceptional experiences for our guests.The Event Coordinator will be responsible for coordinating and executing all aspects of events, from small gatherings...
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Assistant Guest Experience Manager
hace 6 meses
Lanzarote, Las Palmas provincia, España Melia Hotels International A tiempo completo**_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **Porque pertenecer a la gran familia Meliá es ser...
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Guest Experience Manager
hace 1 mes
Santa Cruz de Tenerife, España Eduka-Te Solutions A tiempo completoDescripción: Complejo turistico en el sur de Tenerife, busca un Guest Experience Manager Diseñar y implementar estrategias para mejorar la experiencia del huésped. Supervisar y evaluar la calidad de los servicios ofrecidos en el hotel. Recoger y analizar comentarios de los huéspedes para identificar áreas de mejora. Colaborar con diferentes...
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Guest Experience
hace 7 meses
Valbuena de Duero, Valladolid provincia, España Castilla Termal Monasterio de Valbuena A tiempo completoBuscamos profesionales proactivos, con ganas de trabajar, que se responsabilicen de su trabajo y busquen la superación continua y la calidad en su desempeño. Personas orientadas al cliente y a resultados, que se comprometan con la organización y, sobre todo, que sepan y quieran trabajar en un gran equipo. ¿Quieres formar parte de nuestra gran aventura?...