Customer Support Specialist for Forex and CFD Trading

hace 1 día


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Wibit Consulting & Services (Wibitcs) is collaborating with a leading investment firm offering Forex and CFD trading services. We are seeking a Japanese-speaking Customer Support Agent for our Limassol office.

About the Role

We offer a competitive salary of €25,000 - €35,000 per annum, depending on qualifications and experience. Remuneration includes a 13th salary, medical insurance scheme, provident fund, working permit arrangements, company group discount scheme, free parking, in-house fitness room, and modern working space in a central location of Limassol.

Key Responsibilities
  • Assist clients in opening trading accounts.
  • Answer emails, amend existing accounts, maintain client records, and liaise with relevant departments.
  • Handle welcome calls and call-back requests.
  • Maintain contact with existing clients to ensure high levels of client satisfaction.
  • Provide general information regarding platforms and services offered.
  • Handle back-office queries.
  • Support clients with technical and troubleshooting issues.
  • Deal with customer complaints promptly and effectively.
  • Provide support and troubleshooting on Meta Trader platforms.
  • Liaise with all departments to resolve issues.
  • Suggest ideas and actions to develop the market.
  • Coordinate with marketing departments in regards to planning seminars, expos, and translations of certain campaigns.
Required Skills and Qualifications
  • Graduated with a college/university degree.
  • Qualifications in economics/finance or any related field are an advantage.
  • Excellent command of English and Japanese languages, both verbal and written (C1).
  • Relevant experience in the forex industry is considered an asset.
  • Flexible to work on a weekly rotating shift 24/7 (morning/afternoon/night).
  • Excellent communication and interpersonal skills.
  • Computer literate with strong experience using MS Office applications, trading platforms, CRM systems, chat, and email systems to monitor performance.
Benefits
  • Competitive salary.
  • Remuneration according to qualifications and experience.
  • Medical Insurance Scheme.
  • Provident Fund.
  • Working Permit arrangements.
  • Company's Group Discount Scheme.
  • Free Parking.
  • In-house fitness room with classes.
  • Modern working space at a central and convenient location of Limassol close to the highway.
  • Friendly multinational environment.
  • Opportunities for professional learning and growth.
About Us

Wibit Consulting & Services (Wibitcs) collaborates with leading investment firms to provide expert consulting services. Our team is committed to delivering exceptional results in a dynamic and multicultural environment.



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