Performance Training Manager
hace 3 semanas
We are seeking a skilled Performance Training Manager to join our team in Spain. This exciting role offers the opportunity to lead and facilitate end-to-end training programs, providing targeted coaching for Customer Care Apprentices and Specialists.
About the RoleThis key position will be responsible for delivering classroom and blended programs that add value to learners and the business. You will manage performance in achieving pre-defined goals, analyze gaps between existing and required performance, and implement learning solutions that drive results.
Responsibilities- Design and deliver impactful training programs that meet business objectives
- Provide expert coaching and guidance to support learners in achieving performance criteria
- Analyze performance data to identify areas for improvement and develop targeted solutions
- Liaise with business partners to increase productivity, customer experience, and performance standards
- Proficient in facilitation and/or coaching
- Fluent in French and English, with proficiency in other languages an asset
- Strong analytical and problem-solving skills, with the ability to think critically and strategically
- Excellent communication and interpersonal skills, with the ability to work effectively at all levels
As a Performance Training Manager with American Express, you can expect a competitive salary of $60,000-$80,000 per year, depending on location and experience. Our comprehensive benefits package includes medical, dental, vision, life insurance, disability benefits, flexible working arrangements, paid parental leave, and career development opportunities.
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Pilot Training Manager
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Aviation Training Manager
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Sales Training Manager for Western Europe
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Ophthalmology Training Manager
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Dental Training
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Performance Improvement Manager
hace 23 horas
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Performance Improvement Manager
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Performance Media Manager
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Sales Performance Coach
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