Technical Solutions Expert

hace 1 día


Barcelona, Barcelona, España Alea A tiempo completo

Alea is seeking a skilled Technical Account Manager to oversee the technical needs of customers. As a trusted advisor, you will work closely with clients to ensure smooth technical integration and ongoing product support. Your primary goal is to build strong, long-term relationships with customers by delivering technical solutions that drive results.

Key Responsibilities:
  • Provide technical support for customers to support pre-sales and post-sales processes.
  • Effectively manage client projects, starting with an in-depth analysis of requirements to a finished implementation.
  • Actively write and maintain comprehensive documentation.
  • Oversee the integration process from initiation through to client's live deployment, ensuring smooth and successful implementation.
  • Monitor and analyze client systems post-deployment to ensure optimal performance and address any issues that arise.
  • Conduct thorough API testing to verify compatibility and ensure functionality of integrations.
  • Address all product-related queries promptly and professionally.
  • Train customers to effectively use products and maximize their value.
  • Report on product performance and make recommendations for improvements.
  • Maintain up-to-date customer account configurations and ensure accurate subscription details.
  • Conduct testing, provide feedback, and support Clients' Technical Team.
  • Identify and implement solutions to reduce support costs.
  • Liaise with Product and Engineering teams, coordinating technical communication with clients.
  • Provide developers with customer feedback to help identify potential new features or products.
Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or relevant field.
  • Minimum 3 years of experience in technical role, preferably in customer-facing capacity.
  • Proven experience working with RESTful APIs, JSON data structures, and front-end technologies like HTML.
  • Familiarity with software development and API testing tools such as Postman.
  • Experience managing client projects, from requirement analysis to post-deployment support.
  • Strong problem-solving abilities and analytical thinking.
  • Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.
Salary:$120,000 - $150,000 per year

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