Technical Solutions Expert
hace 1 día
Alea is seeking a skilled Technical Account Manager to oversee the technical needs of customers. As a trusted advisor, you will work closely with clients to ensure smooth technical integration and ongoing product support. Your primary goal is to build strong, long-term relationships with customers by delivering technical solutions that drive results.
Key Responsibilities:- Provide technical support for customers to support pre-sales and post-sales processes.
- Effectively manage client projects, starting with an in-depth analysis of requirements to a finished implementation.
- Actively write and maintain comprehensive documentation.
- Oversee the integration process from initiation through to client's live deployment, ensuring smooth and successful implementation.
- Monitor and analyze client systems post-deployment to ensure optimal performance and address any issues that arise.
- Conduct thorough API testing to verify compatibility and ensure functionality of integrations.
- Address all product-related queries promptly and professionally.
- Train customers to effectively use products and maximize their value.
- Report on product performance and make recommendations for improvements.
- Maintain up-to-date customer account configurations and ensure accurate subscription details.
- Conduct testing, provide feedback, and support Clients' Technical Team.
- Identify and implement solutions to reduce support costs.
- Liaise with Product and Engineering teams, coordinating technical communication with clients.
- Provide developers with customer feedback to help identify potential new features or products.
- Bachelor's degree in Computer Science, Engineering, or relevant field.
- Minimum 3 years of experience in technical role, preferably in customer-facing capacity.
- Proven experience working with RESTful APIs, JSON data structures, and front-end technologies like HTML.
- Familiarity with software development and API testing tools such as Postman.
- Experience managing client projects, from requirement analysis to post-deployment support.
- Strong problem-solving abilities and analytical thinking.
- Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.
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