Solutions Expert
hace 7 días
About Us
Entrust is a company that relies on curious, dedicated, and innovative individuals who anticipate the future and provide solutions for a more connected, mobile, and secure world.
We Believe
Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. Entrust expects and encourages all individuals to accept and respect one another and, of course, to be themselves.
Job Overview
In this role, the Solutions Expert will be the Subject Matter Expert (SME) on the Entrust Digital Card Solution (DCS) and will act as a technical trusted advisor for customers onboarding. She/He will be part of the Entrust Professional Services team and will be involved in the overall lifecycle of the customer onboarding process, up to the go-live phase then to the support.
Responsibilities
- Be the technical trusted advisor to Customers during the implementation phase in close relation with the project manager.
- Assist Customers in the development, integration, deployment, and installation of DCS products in their environment.
- Collaborate with the project management team to deliver projects to Customers in a timely manner.
- Support project managers on the technical aspects of projects (integration in Customers ecosystems, mobile applications development via SDK and APIs).
- Lead resolution of Customers deployment issues during the project phase and coordinate escalation to Product and R&D as appropriate.
- Operate within the helpdesk software, updating tickets and generating knowledgebase articles.
- Provide Customers training and support, mainly remote and occasionally on-site, on integration of SDK & APIs in a mobile/web banking application.
- Design user manuals (installation, operation, etc.) as well as project-specific training materials.
- Configure the customer environments in the Entrust cloud.
- Be a proactive source of proposals regarding both implementation processes and tools improvements, and new Entrust products or features integration.
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