Central Reservations Agent

hace 1 semana


Barcelona, Barcelona, España Generator Hostels A tiempo completo
Key Responsibilities:

As a Central Reservations Agent at Generator Hostels, you will be responsible for ensuring all enquiries are answered to the highest standards within agreed time frames. You will focus on delivering exceptional client and guest experiences, adhering to company standards and utilizing dedicated systems and equipment.

Your duties will include completing the agreed groups process from enquiry through to final invoicing, maximizing revenue and conversion, and identifying sales and upselling opportunities. You will handle signed contracts, request rooming lists and arrival information, and distribute details to relevant hotel stakeholders.

You will take ownership of duties and tasks assigned to the role, ensuring timely and professional completion. You will develop knowledge of Generator brands and hotel specifics to better serve customers during the booking and delivery process.

You will support and deliver on departmental strategies and objectives, taking ownership of assigned areas of responsibility. You will collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.

You will provide detailed communication lines between the Hotel team and other stakeholders, building and maintaining effective working relationships. You will ensure adherence to all legislation, performing follow-up as required, and reporting to work on time.


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