Customer Experience Agent Trainee
hace 3 semanas
At Stayforlong, we are passionate about empowering our customers to break free from the constraints of an oversaturated market and nurture meaningful connections with the places they visit.
Our commitment is to offer a fresh perspective, giving our customers, hoteliers, and partners the flexibility, opportunities, and choices they deserve.
We are currently developing our Customer Experience department and are looking for a Customer Experience Agent (trainee) to join our team.
Key Responsibilities:
Liaising with customers and external partners to resolve issues related to reservations, cancellations, refunds, and special requests.
Providing accurate and complete information to customers.
Participating in new projects focused on process improvement and business continuity.
Resolving customer complaints and maintaining customer service records.
Requirements:
You are studying Tourism or a related field.
You can sign an agreement with your University.
Native or High French or Italian proficiency.
Proficiency in English and another European language is desirable.
Basic knowledge of Microsoft Office (including Excel).
Ability to work as part of a team and problem-solving skills.
Experience in Customer Service is highly valued.
What We Offer:
Duration: 4-6 months.
Possibility to work 90% from home.
Office located in the center of the city (Barcelona).
Free coffee for our team.
Friendly work environment.
Working with a multicultural team.
Full training provided, including classroom training and on-the-job training.
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