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Customer Experience Agent Trainee
hace 1 mes
About Stayforlong
We're a travel company that believes in the power of prolonged stays. Our mission is to empower customers to break free from the constraints of an oversaturated market.
We're passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.
About the Team
We're a dynamic and collaborative team of 80 people working in a fast-paced environment where everyone has the opportunity to grow and develop professionally.
We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We create spaces where everyone's ideas are equally valued and heard.
Job Description
We're looking for a Customer Experience Agent (trainee) to join our team. As a trainee, you'll be responsible for liaising with customers and external partners to resolve issues by phone and email.
You'll provide accurate, valid, and complete information, participate in new projects, and resolve customer complaints. You'll also maintain customer service records and have the opportunity to work on process improvement and business continuity plans.
Requirements
You should be studying Tourism or a similar field and have a native or high level of French or Italian. You should also have a high-medium level of English and proficiency in working with English and another European language.
Basic knowledge of Microsoft Office, including Excel, is required. Good communication skills, a positive attitude, and the ability to work as part of a team are essential.
Experience in customer service will be highly valuable, but not necessary. We offer a part-time schedule and a dynamic work environment where everyone's ideas are valued and heard.
