Customer Experience Agent Trainee
hace 1 mes
About the company
We are Stayforlong, a company that empowers our customers to break free from the constraints of an oversaturated market.
We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.
We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.
We are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.
We strongly believe in equal opportunities for everyone, both in the workplace and beyond.
We like to create spaces where everyone's ideas are equally valued and heard.
We are committed to inclusion, diversity and work-life balance.
We are developing our Customer Experience department and we need a Customer Experience Agent (trainee).
Key Responsibilities
Liaising with customers and external partners to resolve issues by phone and email on topics such as reservations changes, cancellations or confirmations of orders, refunds, special requests, etc.
Providing accurate, valid and complete information.
Participating in new projects for which we need your help such as process improvement, Business continuity plan, etc.
Resolving customer complaints, responding to phone calls and email requests and maintaining customer service records.
Requirements
You are studying Tourism or similar.
You can sign an agreement with your University.
Native/High Italian High-Medium English level.
Proficiency working with English and another European language is desirable.
Basic knowledge when using Microsoft Office (including Excel).
Good communication skills.
Positive attitude.
Ability to work as part of a team.
Problem-solving skills.
Experience in Customer Service will be highly valuable.
Benefits
Part-time schedule.
Duration
4-6 months.
Possibility to stay 90% from home.
-
Customer Experience Agent Trainee
hace 4 semanas
Barcelona, Barcelona, España Stayforlong A tiempo completoAbout StayforlongWe are a travel company that believes in the power of prolonged stays. Our mission is to empower our customers to break free from the constraints of an oversaturated market and experience the world in a unique way.Job DescriptionWe are currently developing our Customer Experience department and are looking for a Customer Experience Agent...
-
Customer Experience Agent Trainee
hace 1 mes
Barcelona, Barcelona, España Stayforlong A tiempo completoAbout StayforlongWe are a company that believes in the power of prolonged stays. Our mission is to empower our customers to break free from the constraints of an oversaturated market.We strive to offer a fresh perspective, giving our customers, hoteliers, and partners the flexibility, opportunities, and choices they deserve.Our TeamWe are a dynamic and...
-
Customer Experience Agent Trainee
hace 1 mes
Barcelona, Barcelona, España Stayforlong A tiempo completoAbout StayforlongWe are a company that believes in the power of prolonged stays to create extraordinary moments and remarkable discoveries. Our mission is to empower our customers to break free from the constraints of an oversaturated market and offer them a fresh perspective on travel.About the TeamWe are a dynamic and collaborative team of 80 people...
-
Customer Experience Agent Trainee
hace 4 semanas
Barcelona, Barcelona, España Stayforlong A tiempo completoAt Stayforlong, we are passionate about empowering our customers to break free from the constraints of an oversaturated market and nurture meaningful connections with the places they visit.Our commitment is to offer a fresh perspective, giving our customers, hoteliers, and partners the flexibility, opportunities, and choices they deserve.We are currently...
-
Customer Experience Agent Trainee
hace 4 semanas
Barcelona, Barcelona, España Stayforlong A tiempo completoAbout StayforlongWe are a travel company that believes in the power of prolonged stays to create extraordinary moments and remarkable discoveries. Our mission is to empower our customers to break free from the constraints of an oversaturated market and immerse themselves in the essence of each destination.Our TeamWe are a dynamic and collaborative team of 80...
-
Customer Experience Agent Trainee
hace 4 semanas
Barcelona, Barcelona, España Stayforlong A tiempo completoAbout Stayforlong, a company that believes travel is a journey of extraordinary moments and remarkable discoveries.Our company is passionate about nurturing meaningful connections with the places our customers visit, and we reward their commitment to the journey with progressively cheaper rates.We are a dynamic and collaborative environment where people have...
-
Customer Experience Agent Trainee
hace 1 mes
Barcelona, Barcelona, España Stayforlong A tiempo completoAbout StayforlongWe are a travel company that believes in the power of prolonged stays to create extraordinary moments and remarkable discoveries.We reward our customers with progressively cheaper rates, encouraging them to immerse themselves in the essence of each destination.We strive to offer a fresh perspective, giving our customers, hoteliers, and...
-
Global Vehicle Experience Agent
hace 7 días
Barcelona, Barcelona, España MSX International Inc. A tiempo completoJob ResponsibilitiesWe are seeking a skilled Global Vehicle Experience Agent to join our team at MSX International Inc.The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a global team environment.As a Global Vehicle Experience Agent, you will be responsible for...
-
Customer Service Expert for Abroad Experience
hace 1 semana
Barcelona, Barcelona, España Abroad Experience A tiempo completoWe are seeking a Customer Service Expert for our Rotterdam office, where you will be part of a fast-growing international organization. As a Customer Service Representative, you will play a crucial role in ensuring the CS team solves 95% of customer issues.The ideal candidate is a fluent Dutch speaker with affinity for health and nutritional supplements. You...
-
Customer Experience Representative
hace 6 días
Barcelona, Barcelona, España EF Education First A tiempo completoCustomer Success Agent RoleWe are looking for a highly motivated and customer-focused individual to join our Customer Success Team as a Customer Success Agent. As a key member of our team, you will be responsible for ensuring that our customers have a positive experience with our EF English Live platform.Key Responsibilities:Customer Onboarding: Book and run...
-
Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Abroad Experience A tiempo completoJob DescriptionAs a Customer Care Agent at Abroad Experience, you will be the primary point of contact for European customers, providing exceptional service and support. Your responsibilities will include:Handling incoming communications, including calls, emails, and web2case submissionsProviding pre-sales advice, quotations, and order status...
-
Customer Experience Representative
hace 1 semana
Barcelona, Barcelona, España Exoticca A tiempo completoAbout ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are committed to creating life milestones through unforgettable travel experiences.Role OverviewWe are seeking a highly motivated Sales Agent to join our team. As a Sales Agent, you will be...
-
Customer Experience Ambassador
hace 1 semana
Barcelona, Barcelona, España Sonder A tiempo completoAs a Front Desk Hospitality Agent at Sonder, you will be the face of our innovative hospitality company. We are revolutionizing the industry through technology and design, creating unique experiences for our guests. Our team is passionate about delivering exceptional service and making every stay unforgettable.About the RoleWe are seeking a highly skilled...
-
Barcelona, Barcelona, España Customer Labs A tiempo completoJob Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...
-
Customer Experience Director
hace 2 semanas
Barcelona, Barcelona, España Ttec A tiempo completoAbout the RoleTTEC is seeking a seasoned Sales Manager to lead our team in Athens, Greece. As a key member of our organization, you will be responsible for driving sales growth and delivering exceptional customer experiences.Key Responsibilities- Lead a team of up to 10 sales agents, providing coaching, mentoring, and motivation to drive performance- Develop...
-
Customer Experience Quality Specialist
hace 1 semana
Barcelona, Barcelona, España Dow Jones A tiempo completoAbout Dow JonesDow Jones is a leading global provider of financial information and news. Our mission is to provide accurate, timely, and insightful information to help our customers make informed business decisions.Job SummaryWe are seeking a highly skilled Customer Experience Quality Specialist to join our team in Barcelona, Spain. As a key member of our...
-
Customer Experience Champion
hace 7 días
Barcelona, Barcelona, España EF Education First A tiempo completoWe are seeking an enthusiastic Customer Success Agent to join our team based in Barcelona. As a key member of the EF English Live team, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform.ResponsibilitiesYou will book and run 1-on-1 onboarding calls with new EF EnglishLive students, building strong...
-
Customer Experience Specialist
hace 3 días
Barcelona, Barcelona, España EF Education First A tiempo completoEF Education First is seeking an enthusiastic Customer Service Agent to join our team in Barcelona. As a key member of our Customer Success Team, you will be responsible for delivering exceptional customer experiences and ensuring our customers engage and learn within our EF English Live platform.About the RoleYou will be responsible for booking and running...
-
Regional Customer Service Agent Team Lead
hace 1 semana
Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoJob Title: Regional Customer Service Agent Team LeadAbout the Role:Centrient Pharmaceuticals, a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals, is seeking a Regional Customer Service Agent Team Lead to join our Commercial / Customer Service department in Barcelona. As a hands-on team leader, you...
-
Customer Experience Agent
hace 4 semanas
Barcelona, Barcelona, España Gympass A tiempo completoTHE OPPORTUNITYWe are hiring a Customer Experience Agent for our Spanish and Italian market to join our international Customer Experience team based in Madrid, Spain.YOUR ROLEIn this role, you will be joining the European CX team, providing top-notch support to our users and gym partners in Spain and Italy.YOUR RESPONSIBILITIESIdentify and assess customers'...