Reservations Coordinator
hace 2 semanas
Job Summary
We are seeking a highly skilled Reservations Agent to join our team at Marriott International, Inc. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
Key Responsibilities
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Indicate special room reservation types by inputting the correct code and rate into the reservation system
- Follow proper escalation procedures when addressing guest concerns
Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- No license or certification required
About Us
Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Marriott International, we are dedicated to creating experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world's top hospitality professionals who curate lifelong memories, and we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
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