Digital Account Manager
hace 2 días
Are you a driven and results-oriented professional looking to accelerate your career growth in the cloud industry? Do you have a passion for building strong customer relationships and driving business success? We're seeking a talented Digital Account Manager to join our team at Microsoft.
About the RoleAs a Digital Account Manager, you will be responsible for maintaining strong customer relationships, advocating for customers within the organization, and ensuring continuity of customer accounts. You will also be responsible for monitoring customer satisfaction metrics, proactively establishing conditions of satisfaction, and managing the escalation process.
Key Responsibilities- Build and maintain strong customer relationships and advocate for customers within the organization
- Ensure continuity of customer accounts and monitor customer satisfaction metrics
- Proactively establish conditions of satisfaction and manage the escalation process
- Leverage specialized and technical resources to provide customers with expertise across our product
- Maintain product, solution, and industry expertise
To be successful in this role, you will need:
- Bachelor's Degree in Business Management, Information Technology, Marketing, or related field
- Excellent communication and negotiation skills
- Strong organizational, presentation, and financial acumen skills
- High performer with the ability to consistently exceed goals and expectations
- Fluent Dutch speaking is preferred
As a Digital Account Manager at Microsoft, you will have the opportunity to:
- Accelerate your career growth in the cloud industry
- Develop strong customer relationships and drive business success
- Work with a talented team of professionals who share your passion for innovation and customer satisfaction
- Enjoy a dynamic and inclusive work environment that values diversity and inclusion
Microsoft is an equal opportunity employer and welcomes applications from diverse candidates. If you need assistance or a reasonable accommodation during the application or recruiting process, please send a request via the Accommodation request form.
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