Customer Service Representative
hace 1 mes
Job Title: Dutch Speaking Customer Support
Job Summary:
We are seeking a highly skilled Dutch speaking customer support specialist to join our team. As a customer support specialist, you will be responsible for providing exceptional service to our customers, ensuring their needs are met with accuracy and respect.
Key Responsibilities:
- Provide technical assistance via voice, chat, and email.
- Address challenges in a customer-focused environment, ensuring a positive experience.
- Collaborate with internal teams to share feedback and develop solutions.
- Engage in problem-solving to prioritize customer interests and satisfaction.
- Utilize social media platforms effectively to enhance customer engagement.
- Communicate clearly and effectively in both Dutch and English, in both spoken and written forms.
Requirements:
- Bilingual proficiency in Dutch (C1/C2/Native) and English (B2/C1).
- Previous experience in customer support, particularly in technical assistance or IT help desk roles.
- Excellent communication skills, both written and oral.
- Ability to work independently while being a proactive team player in a remote setting.
- Adaptability to changes in processes and information.
- Willingness to undergo a background screening.
- Proven experience in customer communication via email and phone.
- Strong familiarity with external systems and software applications (e.g., Microsoft Office, internet applications).
About Us:
Recruitment Direct is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to fostering a collaborative and supportive work environment that promotes growth and development.
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