Customer Service Expert for Mobility Solutions

hace 7 días


Palencia, Palencia, España MAHLE A tiempo completo

About MAHLE SmartBike Systems

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We are a leading international development partner and systems supplier to the automotive industry, with a passion for technology that has driven us for over 100 years. Our mission is to make mobility solutions a reality through collaborative efforts with colleagues from around the world.

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Your Contribution

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As a Customer Service Expert, you will play a key role in delivering training to OEMs and assemblers, deploying your high-level knowledge to collect information for corrective action and improvement. You will also take control of OEM claims by escalating them to relevant company areas if necessary. Additionally, you will coordinate with the Supply Chain department for parts pick-ups and replacement shipments, guide customers through diagnostic and troubleshooting processes, and consult with users to determine steps and procedures taken to identify and resolve problems.

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Your Experience & Qualifications

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To be successful in this role, you will require a background in mechatronics or the bike industry (or high knowledge), as well as a high school graduate or higher education level. A minimum of 2-3 years of experience in customer service environments is essential, along with proficiency in MS Office package/Microsoft Dynamics 365/SAP and English/German language skills. Excellent verbal and written communication skills, interpersonal and computer skills, customer focus skills, professional telephone and face-to-face manner, and strong analytical and problem-solving skills are also required.

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Our Offer

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We offer a collaborative environment working on exciting assignments, along with ongoing personal and career development opportunities. We encourage applications from motivated individuals who are eager to contribute to designing the mobility of the future.

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Estimated Salary: €45,000 - €60,000 per year, depending on location and experience.

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About Working at MAHLE

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As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute to designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimizing existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.



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