Electronics Engineer for Customer Support
hace 1 semana
We are seeking an experienced customer support representative to join our team at MAHLE Smartbike Systems in Palencia, ES. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.
About the Role
The ideal candidate will have a strong background in mechatronics or the bike industry, with a minimum of 2-3 years of experience in customer service. You will possess excellent verbal and written communication skills, as well as proficiency in Microsoft Office package and other relevant software tools.
Key Responsibilities
- Provide timely and effective support to customers via phone, email, and in-person
- Escalate complex issues to senior team members or management as needed
- Collaborate with cross-functional teams to resolve customer complaints and improve overall customer experience
- Stay up-to-date on product knowledge and technical information to provide accurate and informed responses
- Develop and implement process improvements to increase efficiency and productivity
Benefits
We offer a competitive salary of €45,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. Our company culture values teamwork, innovation, and continuous learning, and we encourage our employees to grow professionally and personally.
Requirements
- Bachelor's degree in mechatronics, electronics, or related field
- Minimum 2-3 years of experience in customer service or related role
- Excellent communication and problem-solving skills
- Proficiency in Microsoft Office package and other relevant software tools
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
In addition to a competitive salary and benefits package, we offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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