Customer Service Expert for Mechatronics

hace 1 semana


Palencia, Palencia, España MAHLE A tiempo completo
Transforming Mobility with Innovative Solutions

We are a leading international development partner and systems supplier to the automotive industry, shaping the future of mobility. With over 100 years of passion for technology, we strive to make our vision a reality. Join us as we become #StrongerTogether.

About the Role:
  • Deliver high-quality technical support and assistance to customers via email and phone.
  • Address, respond to, and resolve customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
Your Contribution:
  1. Deploy in-depth knowledge in the market to collect information for corrective action and improvement.
  2. Take control of OEMs' claims by escalating to key company areas if necessary.
  3. Coordinate with the Supply Chain department for parts pick-ups and replacement shipments.
Experience & Qualifications:
  • Mechatronics or bike industry background (or high knowledge) is required.
  • High school graduate or higher.
  • At least 2-3 years of experience in a customer service environment.
Our Offer:
  • A collaborative environment working on exciting assignments.
  • Ongoing personal & career development opportunities.
  • A competitive salary: €45,000 per year.

Please note that this position is full-time. We welcome applications from all social, religious & ethnic backgrounds, disabilities both mental and physical, identities (gender), and neurodivergent people. If you have any questions, feel free to reach out to us.



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