Customer Service Expert for Mechatronics
hace 1 semana
We are a leading international development partner and systems supplier to the automotive industry, shaping the future of mobility. With over 100 years of passion for technology, we strive to make our vision a reality. Join us as we become #StrongerTogether.
About the Role:- Deliver high-quality technical support and assistance to customers via email and phone.
- Address, respond to, and resolve customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
- Deploy in-depth knowledge in the market to collect information for corrective action and improvement.
- Take control of OEMs' claims by escalating to key company areas if necessary.
- Coordinate with the Supply Chain department for parts pick-ups and replacement shipments.
- Mechatronics or bike industry background (or high knowledge) is required.
- High school graduate or higher.
- At least 2-3 years of experience in a customer service environment.
- A collaborative environment working on exciting assignments.
- Ongoing personal & career development opportunities.
- A competitive salary: €45,000 per year.
Please note that this position is full-time. We welcome applications from all social, religious & ethnic backgrounds, disabilities both mental and physical, identities (gender), and neurodivergent people. If you have any questions, feel free to reach out to us.
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