Customer Service Expert for Mechatronics Solutions
hace 1 día
Are you passionate about providing exceptional customer support? Do you have a knack for technical troubleshooting and problem-solving?
We are seeking an experienced Customer Service Representative to join our MAHLE SmartBike Systems team. As a key member of our customer service team, you will be responsible for delivering top-notch support to our customers via email and phone.
About the Role
In this exciting role, you will:
• Provide technical assistance and support to customers on products and services
• Respond to customer inquiries in a timely manner, addressing installation, operational functions, troubleshooting, and maintenance
• Build long-term relationships with customers by focusing on their needs and concerns
• Collaborate with cross-functional teams to resolve customer issues
Your Background
To succeed in this role, you will need:
• A high school diploma or higher
• At least 2-3 years of experience in a customer-facing environment
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office package, Microsoft Dynamics 365, and/or SAP
• Fluency in English and French (written and spoken)
About Us
MAHLE is a leading international development partner and systems supplier to the automotive industry. We're passionate about creating innovative mobility solutions that make a difference. Our collaborative environment encourages growth, learning, and professional development. We believe that diverse perspectives drive innovation, so we welcome applications from all backgrounds and identities.
Salary and Benefits
We offer a competitive salary of €45,000 - €55,000 per annum, depending on experience, plus benefits including comprehensive health insurance, paid time off, and opportunities for career advancement.
What's Next?
If you're ready to take your customer service career to the next level, apply now Our application process typically includes a screening call followed by personal interviews. Don't miss this opportunity to join a dynamic team and contribute to shaping the future of mobility.
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