Customer Service Specialist for Automotive Industry

hace 2 días


Palencia, Palencia, España MAHLE A tiempo completo

About the Role

We are seeking a highly skilled and experienced Customer Service Specialist to join our team in Palencia, Spain. As a key member of our customer support department, you will be responsible for providing technical assistance and guidance to customers via email and phone.

Your Responsibilities

  • Respond to customer inquiries and resolve issues related to products and services, including installation, operational functions, troubleshooting, and maintenance.
  • Provide training to OEMs and assemblers as per request and business needs.
  • Deploy high-level knowledge in the market and collect information for corrective action and improvement.
  • Take control of OEMs' claims by escalating to key company areas if necessary.
  • Coordinate with the Supply Chain department for parts pick-ups and replacement shipments.
  • Guide customers through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
  • Consult with users to determine steps and procedures taken to identify and resolve the problem.
  • Prepare customer reports to track progress on improvement actions.

Requirements

To be successful in this role, you will need:

  • Mechatronics or bike industry background (or high knowledge).
  • High school graduate or higher.
  • At least 2 - 3 years of experience in a customer service environment.
  • MS Office package/Microsoft Dynamics 365/SAP proficiency.
  • English proficient and French proficient.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and computer skills.
  • Proficient in customer focus skills.
  • Professional and pleasant telephone and face-to-face manner.
  • Availability to travel and visit customers when required.
  • Strong analytical and problem-solving skills.
  • Excellent time management and organizational skills.

What We Offer

In return for your expertise and dedication, we offer a competitive salary of €35,000 - €45,000 per year, depending on experience. You will also have access to ongoing personal and career development opportunities, a collaborative work environment, and the chance to work on exciting assignments that make a real difference in the automotive industry.

About Us

MAHLE is a leading international development partner and systems supplier to the automotive industry. With over 100 years of experience, we have established ourselves as a trusted partner for innovative mobility solutions. Our passion for technology has made us who we are today, and we are committed to making a positive impact on the world around us.



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