Customer Service Specialist for Automotive Industry
hace 2 días
About the Role
We are seeking a highly skilled and experienced Customer Service Specialist to join our team in Palencia, Spain. As a key member of our customer support department, you will be responsible for providing technical assistance and guidance to customers via email and phone.
Your Responsibilities
- Respond to customer inquiries and resolve issues related to products and services, including installation, operational functions, troubleshooting, and maintenance.
- Provide training to OEMs and assemblers as per request and business needs.
- Deploy high-level knowledge in the market and collect information for corrective action and improvement.
- Take control of OEMs' claims by escalating to key company areas if necessary.
- Coordinate with the Supply Chain department for parts pick-ups and replacement shipments.
- Guide customers through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
- Consult with users to determine steps and procedures taken to identify and resolve the problem.
- Prepare customer reports to track progress on improvement actions.
Requirements
To be successful in this role, you will need:
- Mechatronics or bike industry background (or high knowledge).
- High school graduate or higher.
- At least 2 - 3 years of experience in a customer service environment.
- MS Office package/Microsoft Dynamics 365/SAP proficiency.
- English proficient and French proficient.
- Excellent verbal and written communication skills.
- Excellent interpersonal and computer skills.
- Proficient in customer focus skills.
- Professional and pleasant telephone and face-to-face manner.
- Availability to travel and visit customers when required.
- Strong analytical and problem-solving skills.
- Excellent time management and organizational skills.
What We Offer
In return for your expertise and dedication, we offer a competitive salary of €35,000 - €45,000 per year, depending on experience. You will also have access to ongoing personal and career development opportunities, a collaborative work environment, and the chance to work on exciting assignments that make a real difference in the automotive industry.
About Us
MAHLE is a leading international development partner and systems supplier to the automotive industry. With over 100 years of experience, we have established ourselves as a trusted partner for innovative mobility solutions. Our passion for technology has made us who we are today, and we are committed to making a positive impact on the world around us.
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