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Technical Service Manager at Enterprise Cloud Services
hace 2 meses
About the Role
We are seeking a highly skilled Technical Service Manager to join our team at SAP Enterprise Cloud Services. As a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey.
Key Responsibilities
- Act as a trusted technical advisor to our customers and partners, analyzing business requirements and resolving technical complexities.
- Understand the customer's business, goals, and challenges to suggest technical solutions and services.
- Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer.
Requirements
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
- Minimum 3 years of experience in a customer-facing role.
- Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
- Experience in de-escalating critical situations.
- Fluency in Spanish and English is mandatory.
- Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS, Azure, GCP) is a plus.
About the Team
The ECS organization is a global organization, and the regional TSM team is in Spain, Italy, and India. We value internal knowledge sharing and collaboration.
