Customer Support Specialist With High Level Of German Expertise
hace 1 mes
Cpm International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
Our Mission
We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We strive to provide effective and reliable solutions to our clients.
Our Client
Our client is a company that supports the benefits of healthy feet. They believe that everyone should be able to go wherever they want in comfort and provide people with effective and reliable solutions to keep their feet healthy and pain-free.
Our Values
We are passionate about customer support and driven to achieve and exceed targets to provide a high-quality level of consumer service. We are proactive in problem-solving and have a strong teamwork ethic. We contribute to personal and team targets/SLA while working on personnel targets.
Key Responsibilities
- Collaborate with consumers to answer product information requests and resolve queries in a skillful and professional way
- Analyze customer problems and offer individual solutions
- Provide an omnichannel service to consumers via telephone, email, chat, and social media
- Develop a sound understanding of the products and services offered by our client
- Embody our company values and act as a brand ambassador
Requirements
- Fluent level of German with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- Genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- Professional outlook and proactive approach to problem-solving
Benefits
- Temporary contract with a 4-month duration and a 1-month probation period
- Full-time position (39 hours/week)
- Working days/Hours: Monday to Thursday from 9:00 am to 6:00 pm and Friday from 9:00 am to 5:00 pm
- Salary: €18,000
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