Customer Service Representative

hace 1 semana

Barcelona, Barcelona, España Minacs A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in the Fashion industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service via various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a prompt and professional manner.
  • Maintain a high level of product and service knowledge to effectively address customer concerns.
  • Escalate complex issues to senior team members or subject matter experts as needed.
Requirements
  • Bilingual or proficient in French with advanced English language skills.
  • Working knowledge of IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration.
  • Excellent customer care skills, with the ability to listen to and understand customer needs.
  • Ability to work in a fast-paced customer service environment and take ownership of customer issues.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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