Customer Service Specialist
hace 6 días
Astrea Recruitment is a leading recruitment agency committed to transforming the challenges of finding a new job into an inspiring path of change and support. With 17 years of experience in the industry, we pride ourselves on being one of the best in the recruitment field.
Job SummaryWe are seeking a skilled and tech-savvy Customer Service Specialist with fluent Turkish and good English skills to join our client's team in Sofia, Bulgaria. The ideal candidate will be responsible for handling inbound calls, chats, and emails to resolve customer service issues, as well as supporting and collaborating with the team.
Key Responsibilities- Handle inbound calls, chats, and emails to resolve customer service issues
- Follow procedures to escalate inquiries when needed
- Inform customers about products and services
- Use multiple systems to update records accurately
- Support and collaborate with the team
- Fluent in Turkish (C1) and good English (B2)
- Contact center or customer service experience is a plus
- Quick to adapt to new products, processes, and tech
- Reliable with good attendance and time management
- Computer literate
We offer a competitive salary of 3,000-3,500 BGN GROSS per month, additional bonuses, full-time employment on standard working hours Monday - Friday, health and life insurance, paid annual leave days, initial training, ongoing training and upskilling opportunities, and attractive benefits including Multisport card, transport allowance, corporate discounts, gift vouchers, and more.
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