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European Ecommerce Customer Service Specialist
hace 2 meses
We are seeking a highly skilled and multilingual European Ecommerce Customer Service Advisor to join our growing team at PartsPlus UK. As a key member of our Ecommerce team, you will be responsible for delivering exceptional customer service to our European customers via various online channels.
Key Responsibilities- Provide timely and effective responses to customer inquiries via email, live chat, and telephone for our German, Italian, Spanish, and French online channels.
- Resolve customer complaints and issues received through our European eBay, Amazon, and ecommerce web shop.
- Process returns, exchanges, and discrepancies in a timely and efficient manner.
- Communicate with couriers regarding outbound, lost, or damaged shipments in transit.
- Coordinate orders on internal and external systems.
- Collaborate with external ecommerce partners to ensure seamless customer experience.
- Fluency in either German, Italian, Spanish, or French.
- Proficiency in Microsoft Outlook and Excel; experience with Zendesk, eBay, and Amazon Seller Central is a plus.
- Excellent attention to detail and ability to prioritize tasks.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of vehicle car parts is a plus.
At PartsPlus UK, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
About PartsPlus UKPartsPlus UK is a leading provider of vehicle car parts, dedicated to delivering exceptional customer service and support to our customers across Europe. We are committed to innovation, quality, and customer satisfaction.
How to ApplyInterested candidates should submit their application, including their resume and a cover letter, to [insert contact information]. We look forward to hearing from you.
Contact InformationPlease note that we do not accept applications via email or social media. Only applications submitted through our website will be considered.
