Trainer for Fintech Support Agents in Riga

hace 7 días


Málaga, Málaga, España Nordicjobsworldwide A tiempo completo
About the Role

Nordicjobsworldwide is seeking a highly skilled Trainer to join our team in Riga, Latvia. As a key member of our organization, you will play a vital role in delivering dynamic training programs that meet the current needs of our workforce and anticipate future trends within the fintech industry.

Responsibilities:
  • Plan, develop, and facilitate internal training for new and existing personnel.
  • Collaborate with operational leaders to measure the effectiveness of our training and identify additional training needs.
  • Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
Requirements:

To be successful in this role, you must possess:

  • A Bachelor's degree in any field.
  • At least 1 year of working experience in a fintech, banking, or related field.
  • Excellent written and verbal communication skills.
  • Strong presentation skills.
  • Good organizational and planning skills.
  • Experience in handling a portfolio with customer services programs.
  • Proficiency in MS Office applications like Word/Excel/PowerPoint.
  • Excellent language level (B2 and above) in Swedish (English is mandatory).
Compensation:

The estimated annual salary for this position is approximately €35,000 - €45,000 depending on qualifications and experience. This figure includes benefits such as health insurance, retirement plans, and paid time off.



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