Key Team Leader Role for Swedish-Speaking Professionals in Riga, Latvia
hace 1 mes
Are you a motivated and experienced team leader seeking a new challenge? Nordicjobsworldwide has an exciting opportunity for a Swedish-speaking Team Leader to join our client's team in Riga, Latvia.
About the CompanyOur client is a leading FinTech company that represents the connected world. With innovative and customer-centric information technology experiences, they are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies.
Job SummaryWe are looking for a highly skilled Team Leader to motivate, develop, and mentor team members in a dynamically changing environment. The successful candidate will drive process performance to achieve and exceed SLA deliverables, lead complex client engagements, and provide excellent customer service.
Responsibilities:- Motivate and develop team members to achieve high levels of performance and productivity
- Lead and deliver complex client engagements to identify, design, and implement creative business solutions
- Provide exceptional customer service and determine the needs of clients
- Implement and oversee the quality of deliverables and manage team relationships effectively
- Manage Shrinkage, Productivity, and control attrition
- Manage dips in performance with adequate reinforcement plans proactively
- People management and associated responsibilities like performance and development management
- Communicate well and manage relationships with internal and external contacts
- Candidates should have near native (CEFR level C1) or native Swedish language skills and manageable English skills (B1+ or better)
- At least 1-2 years' experience as a customer service Team Lead
- Computer literate with a minimum typing skill of 30 wpm with 90% accuracy
- Excellent people management skills
- Good experience in MS Office - Word, Excel, and PowerPoint
- Strong presentation skills
- Excellent communication and customer service skills
- Ability to drive initiatives in the team with creativity and a long-term vision
The estimated salary for this role is approximately €45,000 per annum, depending on experience. Additionally, our client offers a range of benefits, including a customized working schedule, comprehensive training, and opportunities for career growth.
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