Dutch Language Leadership Role
hace 4 días
**Overview**
We are seeking a highly skilled Dutch Language Team Leader to join our team at Recruitment Direct in Riga, Latvia.
**Key Responsibilities:**
- Motivate and develop team members in a dynamic environment.
- Drive performance to meet or exceed service level agreements (SLAs) and team targets.
- Manage underperformance with proactive reinforcement plans.
- Ensure consistent communication with internal and external contacts.
- Conduct team huddles for process updates, feedback, and focus points.
**Job Description:**
This is an excellent opportunity to leverage your leadership skills and passion for customer service. As a Dutch Language Team Leader, you will be responsible for managing a team, driving performance improvements, and providing direct support to clients in a multinational environment.
**Requirements:
Language Skills:
- Dutch: C1 minimum level (written and spoken).
- English: B1+ or higher.
Technical Skills:
- Strong computer literacy with a typing speed of 50 WPM and 90% accuracy.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Hands-on experience with back-office activities, especially Live Chat and Social Media.
Management & Customer Service:
- Proven people management experience and strong leadership capabilities.
- Prior experience in Customer Support, Customer Relationship, or Customer Service.
- Ability to handle multiple assignments with a long-term vision and creativity.
- Strong communication, presentation, and problem-solving skills.
**Estimated Salary:** €2300 gross per month.
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