Field Service Manager

hace 2 semanas

Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Field Service Manager to lead our international team of Service Engineers and Supervisors. As a key member of our organization, you will be responsible for delivering, installing, maintaining, and repairing a range of high-tech systems to our customers.

Key Responsibilities
  • Develop and Implement Strategies

Develop and implement effective strategies to support our customers in the region, ensuring high levels of customer satisfaction and allegiance.

Lead and Sustain a High-Performing Team

Build, lead, and sustain a motivated team of Field Service Engineers and Supervisors who are assigned to support different service areas and product lines.

Maintain Professional Service Support

Maintain professional service support and processes via qualified personnel of Thermo Fisher Scientific or external providers.

Drive Operational and Business Performance

Drive operational and business performance measures, including regional P&L management in line with plan/budgetary requirements.

Partner with Commercial Teams

Partner with our commercial teams to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.

Effective Critical Issues Management

Effectively manage critical issues to ensure timely resolution and minimize impact on customers.

Represent the Company

Represent Thermo Fisher Scientific in a positive, professional manner in all encounters with customers, both externally and internally.

Drive Continuous Improvement

Drive high-quality and continuous improvement using our Practical Process Improvement Business System.

Requirements
  • Education

Bachelor or advanced degree in business, marketing, mathematics, or sciences.

Experience

Requires 10+ years of experience, with at least 3+ years in a management role. Thorough understanding and extensive experience in working with diverse service providers.

Knowledge, Skills, Abilities

Excellent written, oral, and presentation skills, with the ability to communicate well with customers and colleagues at all levels in the organization. Good people leadership skills, team orientation, and professional attitude. Ability to energize the team to accomplish goals, integrate and work across matrix organizations, and possess comprehensive computer skills.

About Us

Thermo Fisher Scientific is a leading global organization that enables our customers to make the world healthier, cleaner, and safer. We share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.

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