Reservation Specialist
hace 3 semanas
We are seeking a skilled Reservation Specialist to join our team at Marriott International, Inc. This role is responsible for processing all reservation requests, changes, and cancellations in a timely and accurate manner.
Key Responsibilities- Process reservations, modifications, and cancellations via phone, mail, or other methods
- Identify guest needs by asking open-ended questions and determine the most appropriate room type to meet their requirements
- Verify availability and rate, explain guarantee and cancellation policies to callers
- Accommodate special requests and provide information about property facilities and services
- Follow sales techniques to maximize revenue and upsell opportunities
- Provide guests with information about the Bonvoy loyalty program and process new enrollments
- Bachelor's degree or equivalent experience in hospitality, customer service, or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Knowledge of hotel operations and industry standards
- Average salary: $45,000 - $60,000 per year, depending on location and experience
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan and stock options
- Opportunities for career growth and professional development
This role is based in Barcelona, Spain, and requires full-time commitment. Located Remotely? NPosition Type Non-ManagementJob Overview:
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