Reservation Specialist

hace 3 semanas


Barcelona, Barcelona, España Marriott International, Inc A tiempo completo
About the Role

We are seeking a skilled Reservation Specialist to join our team at Marriott International, Inc. This role is responsible for processing all reservation requests, changes, and cancellations in a timely and accurate manner.

Key Responsibilities
  • Process reservations, modifications, and cancellations via phone, mail, or other methods
  • Identify guest needs by asking open-ended questions and determine the most appropriate room type to meet their requirements
  • Verify availability and rate, explain guarantee and cancellation policies to callers
  • Accommodate special requests and provide information about property facilities and services
  • Follow sales techniques to maximize revenue and upsell opportunities
  • Provide guests with information about the Bonvoy loyalty program and process new enrollments
Requirements and Qualifications
  • Bachelor's degree or equivalent experience in hospitality, customer service, or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of hotel operations and industry standards
Benefits
  • Average salary: $45,000 - $60,000 per year, depending on location and experience
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan and stock options
  • Opportunities for career growth and professional development
Location

This role is based in Barcelona, Spain, and requires full-time commitment. Located Remotely? NPosition Type Non-ManagementJob Overview:



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