Technical Client Manager

hace 3 días

Madrid, Madrid, España Tradedoubler Se A tiempo completo

Job Title: Technical Client Manager - Digital Solutions Expert

About the Role:

We are seeking a highly skilled Technical Client Manager to join our team at Tradedoubler. As a Technical Client Manager, you will be responsible for delivering technical support and solutions to our clients, ensuring their success with our products and services.

Main Responsibilities:

  • Manage the Tradedoubler affiliate platform on behalf of our advertisers
  • Answer and resolve technical questions from customers and colleagues
  • Maintain continuous contact with customers in a proactive manner
  • Quickly identify the advertisers' needs in order to grow their business
  • Support the sales team in meetings and calls
  • Stay updated on changes in the market
  • Document the client's evolution and any changes that may be relevant
  • Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices

Your Profile:

We're looking for a results-driven professional with strong technical knowledge and troubleshooting skills combined with a commercial mindset. You should be able to communicate complex technical concepts to a non-technical audience and have a good knowledge of the digital marketing landscape.

Requirements:

  • University degree (Computing, IT Degree, software programming) or equivalent experience
  • Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML, and programming languages
  • Good written and spoken communication skills
  • Experience of working in a client support/customer service environment preferable
  • Customer service minded
  • Solutions oriented with exceptional problem-solving skills
  • Professional approach
  • Results driven
  • Attention to detail
  • Excellent team player

Why Us:

Working at Tradedoubler is stimulating, challenging, and fun. We pride ourselves in offering an environment where everyone can contribute and make a difference to the success of our business.

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