Technical Client Manager
hace 2 semanas
As a Technical Client Manager at Tradedoubler, you will be responsible for delivering high-quality technical support to our clients. This role involves managing the Tradedoubler affiliate platform on behalf of our advertisers, answering technical questions from customers and colleagues, and maintaining continuous contact with customers to identify their needs and grow their business.
Main Responsibilities:- Manage the Tradedoubler affiliate platform on behalf of our advertisers.
- Answer and resolve technical questions from customers and colleagues.
- Maintain continuous contact with customers in a proactive manner.
- Quickly identify the advertisers' needs in order to grow their business.
- Support the sales team in meetings and calls.
- Stay updated on changes in the market.
- Document the client's evolution and any changes that may be relevant.
- Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices.
You're a results-driven professional with strong technical knowledge and troubleshooting skills combined with a commercial mindset. You like working in a team as a key member, motivating others and leading by example. You are excellent at communicating complex technical concepts to a non-technical audience.
Requirements:- University degree (Computing, IT Degree, software programming) or equivalent experience.
- Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML, and programming languages.
- Good written and spoken communication skills.
- Experience of working in a client support/customer service environment preferable.
- Customer service minded.
- Solutions-oriented with exceptional problem-solving skills.
- Professional approach.
- Results-driven.
- Attention to detail.
- Excellent team player.
Working at Tradedoubler is stimulating, challenging, and fun. We pride ourselves in offering an environment where everyone can contribute and make a difference to the success of our business. We are an international company with offices in 15 European countries and with an office in Singapore to service the APAC region. Our employees come from all over the world, producing a culturally diverse environment where creativity, communication, and idea sharing are highly valued.
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