Strategic Customer Success Advisor

hace 22 horas

Barcelona, Barcelona, España Autodesk A tiempo completo
Customer Success Advisor Role

The Customer Success Advisor is a key role within our organization, focused on ensuring the successful adoption and utilization of our Autodesk solutions by our customers. This position is responsible for engaging with customers throughout the onboarding and use lifecycle stages, providing guidance and resources to help them achieve their business goals.

Key Responsibilities
  • Assist customers in onboarding new solutions and identifying at-risk customers who require additional support to increase adoption and value.
  • Partner with sales teams, reseller partners, technical support, and client services to drive customer success initiatives and resolve activation, onboarding, and usage issues.
  • Create a high-level customer satisfaction and experience to ensure continued adoption of Autodesk products through customer value activities.
  • Participate in account planning processes with sales and technical sales teams to identify targeted accounts and develop success planning activities, engagement strategies, and business outcome agreements.
  • Monitor customer usage data and health indicators to develop strategies for success, in collaboration with reseller partners and internal sales teams.
  • Engage with customers at all levels and personas, including contract management, IT administration, end-users, user management, and customer leadership/decision makers.
  • Identify opportunities for expanding the business relationship and support the sales team in pursuing these opportunities.
Requirements
  • Customer empathy and a customer-centric mindset.
  • Ability to prioritize multiple tasks and collaborate across multiple teams and partners.
  • Demonstrated ability to lead, discover, and uncover customer business challenges.
  • Fluency in French, Spanish, and English.
Preferred Qualifications
  • 4+ years of experience in customer success or account management.
  • Proficiency in Salesforce (SFDC).
  • Hybrid role with a mix of customer-facing and internal responsibilities.

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