Operational Workforce Analyst
hace 23 horas
Estimated Salary: $95,000 - $115,000 per annum
Amazon is a global leader in e-commerce and digital services. As an Operational Workforce Analyst, you will play a crucial role in optimizing workforce allocation to meet customer demands.
Your key responsibilities will include:
- Creating and maintaining operator skill metrics and allocating work to operators
- Collaborating with program and operations managers to identify improvement opportunities to increase workforce utilization and productivity
- Working closely with the resource planning team to adjust daily/weekly/monthly headcount in line with changes in incoming volume trends
You will be responsible for ensuring that workflows are optimized, skills are managed effectively, and resources are allocated efficiently.
As an Operational Workforce Analyst, you will have the opportunity to work with cutting-edge technology and tools to drive business growth and improve customer experience.
If you have strong analytical and problem-solving skills, excellent communication and collaboration skills, and a passion for process improvement, we encourage you to apply for this exciting role.
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