Senior Operational Risk Management Lead

hace 2 semanas


Madrid, Madrid, España American Express Services Europe Limited A tiempo completo
Job Title: Senior Operational Risk Management Lead

About the Role
The American Express Services Europe Limited is looking for an experienced Analyst Team Leader of Testing focused on ensuring control management is embedded in the day-to-day operations of our organization. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Key Responsibilities
- Lead a team of ~12-16 Quality Analysts
- Utilize Nexidia, Speechminer and NICE call recording systems to audit work of team members
- Provide subject matter expertise, testing, integration and training in components of newly transition processes
- Assist in additional identification specific risks throughout business processes and systems (along with business process owners)
- Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
- Support thematic risk reporting (levels, trends, causes)
- Support risk management practices within the business

Requirements
- 1-2 Years experience in operational risk management (e.g., leading teams, managing projects)
- Strong knowledge of risk management principles and practices
- Excellent communication, interpersonal and leadership skills

About You
We offer a competitive salary ranging from €50,000 - €65,000 per year, depending on your experience. Additionally, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for career growth and development.

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