Operational Risk Management Team Lead
hace 2 semanas
**Company Overview**
American Express Services Europe Limited is a leading global financial services company with a strong commitment to innovation and excellence. Our mission is to deliver exceptional customer experiences, drive business growth, and foster a culture of inclusivity and respect.
**Salary:** The estimated annual salary for this role is €80,000 - €120,000 depending on experience and qualifications.
**Job Description**
We are seeking an experienced Operational Risk Management Team Lead to join our GSG Control Management Testing team. As a key member of our team, you will be responsible for identifying, assessing, mitigating, and reporting on operational risk within our Business Units (BU) processes to ensure adherence to regulatory standards and Amex policy.
The successful candidate will have a deep understanding of operational risk management lifecycle activities and proven experience in leading teams. You will collaborate extensively with multiple partners across numerous business units, functional areas, and geographies to ensure control management is embedded in our day-to-day operations.
**Key Responsibilities**
- Lead a team of ~12-16 Quality Analysts in implementing a structured approach to managing a team, delivering against deadlines, and managing multiple tasks.
- Utilize Nexidia, Speechminer, and NICE call recording systems to audit work of team members and provide subject matter expertise, testing, integration, and training in components of newly transitioned processes.
- Assist in additional identification of specific risks throughout business processes and systems, along with business process owners.
- Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events.
- Support thematic risk reporting (levels, trends, causes) and risk management practices within the business.
**Requirements**
- 1-2 years of experience in operational risk management (e.g., within Risk and/or Internal Audit function).
- Understanding of critical operational risk management lifecycle activities.
- Proven experience in leading teams and implementing a structured approach to managing a team, delivering against deadlines, and managing multiple tasks.
- Excellent project management, communication, and interpersonal skills.
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
**Benefits**
American Express offers a comprehensive benefits package, including a competitive salary, bonus scheme, and opportunities for career growth and development. We also offer flexible working arrangements, a range of employee discounts, and access to exclusive company events.
**Join Our Team**
If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
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