Operational Risk Manager Leader

hace 1 semana


Madrid, Madrid, España Aexp A tiempo completo

A World of Opportunity Awaits

At Aexp, we're passionate about empowering our colleagues to succeed. As an Operational Risk Manager Leader, you'll play a pivotal role in shaping the future of our organization.

About the Role:

We're seeking an exceptional leader to oversee a team of ~12-16 Quality Analysts, ensuring seamless execution of operational risk management processes. Your expertise will be instrumental in identifying and mitigating risks across various business units, functional areas, and geographies.

Key Responsibilities:

  • Lead a high-performing team of Quality Analysts, providing guidance and mentorship to ensure optimal performance
  • Utilize advanced tools like Nexidia, Speechminer, and NICE call recording systems to audit team members' work
  • Develop and implement subject matter expertise, testing, integration, and training on newly transitioned processes
  • Collaborate with business process owners to identify specific risks throughout business processes and systems
  • Support control monitoring and compile key operational risk trends, activities, and events
  • Contribute to thematic risk reporting, highlighting levels, trends, and root causes

Requirements:

  • 1-2 years of experience in operational risk management, preferably within the Risk and/or Internal Audit function
  • Proven track record of leading teams, delivering against deadlines, and managing multiple tasks
  • Excellent project management, communication, and interpersonal skills
  • Analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

  • Bachelor's Degree in Finance, Business, Risk Management, or a related field; advanced degrees or certifications are advantageous
  • Experience in call center operations
  • Knowledge of at least one of the following: supporting identification of operational risks, facilitating risk assessment performance, independent control monitoring, or thematic risk reporting

What We Offer:

  • $120,000 - $150,000 per year, depending on location and experience
  • Competitive bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global wellness centers and confidential counseling support
  • Career development and training opportunities

Note:

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



  • Madrid, Madrid, España 3C Deutschland GmbH A tiempo completo

    Job Title: Operational Risk Manager LeadWe are seeking a highly skilled and experienced Operational Risk Manager to join our team in Dublin, Ireland. The successful candidate will be responsible for managing current and potential risks across various business areas, including financial services, healthcare, automotive, agribusiness, insurance, and more.About...


  • Madrid, Madrid, España 3C Deutschland GmbH A tiempo completo

    Job Summary: Experian is seeking a highly skilled Operational Risk Manager to join our team in Dublin, Ireland. The successful candidate will be responsible for managing current and potential risks across various business areas, including financial services, healthcare, automotive, agribusiness, insurance, and more. This is an excellent opportunity for...


  • Madrid, Madrid, España 3C Deutschland Gmbh A tiempo completo

    We are seeking a highly skilled Operational Risk and Compliance Manager to join our team at Experian. Located in Dublin, Ireland, this role offers a unique opportunity to work with a global data and technology company that powers opportunities for people and businesses around the world.About UsWe help to redefine lending practices, uncover and prevent fraud,...


  • Madrid, Madrid, España Six A tiempo completo

    Job Description\rSix is seeking a highly skilled Operational Risk Specialist to join our team. In this role, you will be responsible for identifying, assessing, and mitigating operational risks across the organization.\rAbout You\r\rYou have between 1 and 5 years of experience in enterprise or operational risk management.\rYou are familiar with the RCSA...


  • Madrid, Madrid, España Adyen A tiempo completo

    About UsAdyen is a leading payment technology company that provides a range of financial services to businesses worldwide.We are proud to offer a unique and inclusive work environment that values diversity and promotes growth and development.Job Description:As an Operational Risk Specialist, you will be responsible for identifying and mitigating operational...


  • Madrid, Madrid, España Revolut A tiempo completo

    About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our diverse range of products - including spending, saving, investing, exchanging, travelling, and more - help our 50+ million customers achieve their financial goals every day.As we continue our...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    Job Title: Senior Operational Risk Management LeadAbout the RoleThe American Express Services Europe Limited is looking for an experienced Analyst Team Leader of Testing focused on ensuring control management is embedded in the day-to-day operations of our organization. This role will involve extensive collaboration with multiple partners across numerous...


  • Madrid, Madrid, España Six Group A tiempo completo

    BME, a SIX company, is at the forefront of driving transformation in financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Operational Risk Specialist Madrid | up to 60% remote...

  • Operational Leader

    hace 4 días


    Madrid, Madrid, España 2Bros Services A tiempo completo

    About 2Bros Services">We are a dynamic company looking for an experienced Operational Leader to join our team. As an Operations Manager at 2Bros Services, you will play a critical role in driving business growth and ensuring operational excellence.">Job Description:">The Operations Manager will oversee the day-to-day operations of the organization, including...


  • Madrid, Madrid, España Arval Bnp Paribas Group A tiempo completo

    About UsArval BNP Paribas Group is a leading global mobility services provider, dedicated to improving people's lives through tailored solutions. With over 30 years of experience, a presence in thirty countries, and a financed fleet of more than 1.5 million vehicles, we offer a wide range of innovative services to our customers.The RoleWe are seeking an...


  • Madrid, Madrid, España Six A tiempo completo

    About the RoleSix seeks an Operational Risk Specialist to join our team. This is a unique opportunity to contribute to the development of a strong risk culture and a more efficient risk identification and mitigation process.Key ResponsibilitiesWe are looking for someone with between 1 and 5 years of enterprise or operational risk management experience. If...


  • Madrid, Madrid, España Hitachi Abb Power Grids A tiempo completo

    About the RoleWe are seeking an experienced Transformational Operational Excellence Leader to join our EU HBU Quality and Continuous Improvement leadership team. As a senior leader of operational excellence, you will support the GI global business by coaching and leading quality and performance-related improvement projects.


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    **Company Overview**American Express Services Europe Limited is a leading global financial services company with a strong commitment to innovation and excellence. Our mission is to deliver exceptional customer experiences, drive business growth, and foster a culture of inclusivity and respect.**Salary:** The estimated annual salary for this role is €80,000...


  • Madrid, Madrid, España Zurich Insurance Group A tiempo completo

    We are seeking a highly skilled Operational Risk Specialist to join our Risk & Control Management team at Zurich Insurance Group. This role is crucial for identifying, analyzing, and mitigating operational risks, with a special focus on ICT (Information and Communication Technology) risks. In this position, the candidate will be responsible for managing...


  • Madrid, Madrid, España Johnson Controls, Inc. A tiempo completo

    About Johnson ControlsAt Johnson Controls, we believe that diversity is a key driver of innovation and excellence. Our commitment to fostering an inclusive environment empowers every individual to contribute their unique perspectives and talents.We strive to cultivate a workplace culture where everyone feels valued, respected, and inspired to reach their...


  • Madrid, Madrid, España Amadeus A tiempo completo

    Job Overview">The Operational Excellence Manager is a key position within the Contract Fulfilment Airlines team at Amadeus, responsible for leading operational improvement projects. This role focuses on driving performance enhancements and customer satisfaction by planning, executing, and integrating multiple initiatives to streamline processes and improve...


  • Madrid, Madrid, España Novartis A tiempo completo

    Job SummaryThe Enterprise Risk Manager will play a pivotal role in helping Sandoz navigate the rapidly evolving biosimilar and generic pharmaceutical landscape.This dynamic position involves strategic risk management efforts, offering an opportunity to contribute to initiatives that fortify Sandoz's growth trajectory while ensuring compliance with...


  • Madrid, Madrid, España Six Group Services Ltd. A tiempo completo

    BME - Bolsas y Mercados Españoles, part of the SIX Group Services Ltd., plays a pivotal role in transforming global financial markets. Our unique blend of tradition and future, foundation and growth, sets us apart in Europe's third-largest exchange group.Role OverviewWe value innovative thinkers and inspire them to grow with their ideas. Join our dynamic...


  • Madrid, Madrid, España Amadeus It Group A tiempo completo

    Amadeus IT Group seeks an Operational Excellence Transformation Leader to lead operational improvement projects within the Contract Fulfilment Airlines team. The successful candidate will drive performance enhancements and customer satisfaction by ensuring effective planning, execution, and integration of multiple initiatives. Key Responsibilities include...


  • Madrid, Madrid, España Novartis A tiempo completo

    Unlock your potential as a Strategic Risk Management Leader at Sandoz, where you'll play a vital role in driving the company's growth trajectory while ensuring compliance with evolving regulatory frameworks. With a dynamic and matrixed environment, you'll have the opportunity to make a significant impact on the organization's risk management efforts.The...