Operational Risk Manager Leader
hace 1 semana
A World of Opportunity Awaits
At Aexp, we're passionate about empowering our colleagues to succeed. As an Operational Risk Manager Leader, you'll play a pivotal role in shaping the future of our organization.
About the Role:
We're seeking an exceptional leader to oversee a team of ~12-16 Quality Analysts, ensuring seamless execution of operational risk management processes. Your expertise will be instrumental in identifying and mitigating risks across various business units, functional areas, and geographies.
Key Responsibilities:
- Lead a high-performing team of Quality Analysts, providing guidance and mentorship to ensure optimal performance
- Utilize advanced tools like Nexidia, Speechminer, and NICE call recording systems to audit team members' work
- Develop and implement subject matter expertise, testing, integration, and training on newly transitioned processes
- Collaborate with business process owners to identify specific risks throughout business processes and systems
- Support control monitoring and compile key operational risk trends, activities, and events
- Contribute to thematic risk reporting, highlighting levels, trends, and root causes
Requirements:
- 1-2 years of experience in operational risk management, preferably within the Risk and/or Internal Audit function
- Proven track record of leading teams, delivering against deadlines, and managing multiple tasks
- Excellent project management, communication, and interpersonal skills
- Analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Management, or a related field; advanced degrees or certifications are advantageous
- Experience in call center operations
- Knowledge of at least one of the following: supporting identification of operational risks, facilitating risk assessment performance, independent control monitoring, or thematic risk reporting
What We Offer:
- $120,000 - $150,000 per year, depending on location and experience
- Competitive bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements
- Generous paid parental leave policies
- Free access to global wellness centers and confidential counseling support
- Career development and training opportunities
Note:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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