Operational Analytics Manager

hace 13 horas


Madrid, Madrid, España The Cigna Group A tiempo completo
About the Position

We are seeking an experienced Operational Analytics Manager to join our Business Excellence team at Cigna Healthcare.

In this role, you will develop and manage short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.

This involves translating operational strategy into capacity plans for both inshore and offshore operations, managing headcount and productivity, and coordinating capacity planning to meet service level agreements.

Key Responsibilities
  1. Forecasting and Planning :
    • Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.
    • Translate operational strategy into capacity plans for inshore and offshore teams.
    • Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan.
  2. Service Level Projections :
    • Develop projections for claims, COM inventory, and telephony service levels.
    • Utilize call volume reports to coordinate and complete capacity planning within the call center.
Requirements
  • Proven experience in capacity planning, workforce management, or a related area.
  • Strong analytical skills with the ability to interpret historical data and financial projections.
  • Excellent communication skills, capable of conveying complex information to senior leaders.
  • Experience in workforce management software and tools.
What We Offer
  • A competitive salary: €60,000 - €80,000 per year.
  • A multicultural working environment.
  • A flexible schedule with 3 days of remote work and 2 days in the office.


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