Operational Manager

hace 2 semanas


Madrid, Madrid, España Photocentric A tiempo completo

Job Overview:
Photocentric is seeking a highly skilled Operational Manager to join their team in Riga. As an Operational Manager, you will be responsible for leading and managing a team of professionals, ensuring the smooth operation of processes and achieving exceptional results.

About the Role:
The successful candidate will have near native Swedish language skills (C1 level) and excellent English writing and speaking skills (B1+ or better). They should also have strong experience in people management, process improvement, and MS Office skills.

Main Responsibilities:
• Motivate, develop, and mentor team members to achieve exceptional performance
• Drive process performance to exceed Service Level Agreement (SLA) deliverables
• Manage delegate daily volumes within the team and coordinate activities to ensure daily business-as-usual delivery
• Conduct root cause analysis to identify key defects and create action plans to improve
• Provide direct customer support, including calls, live chats, and social media interactions
• Collaborate with different support groups to improve agent profiling and performance
• Adhere to company and customer procedures, policies, confidentiality guidelines, and data protection legislation

Requirements:
• Near native Swedish language skills (C1 level)
• Excellent English writing and speaking skills (B1+ or better)
• Strong experience in people management
• Good experience in MS Office – Word, Excel, PowerPoint
• Excellent presentation skills

Salary: Estimated €45,000 - €60,000 per annum based on location and industry standards.

Benefits: To be discussed during the interview process.



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