Operational Manager
hace 2 semanas
Job Overview:
Photocentric is seeking a highly skilled Operational Manager to join their team in Riga. As an Operational Manager, you will be responsible for leading and managing a team of professionals, ensuring the smooth operation of processes and achieving exceptional results.
About the Role:
The successful candidate will have near native Swedish language skills (C1 level) and excellent English writing and speaking skills (B1+ or better). They should also have strong experience in people management, process improvement, and MS Office skills.
Main Responsibilities:
• Motivate, develop, and mentor team members to achieve exceptional performance
• Drive process performance to exceed Service Level Agreement (SLA) deliverables
• Manage delegate daily volumes within the team and coordinate activities to ensure daily business-as-usual delivery
• Conduct root cause analysis to identify key defects and create action plans to improve
• Provide direct customer support, including calls, live chats, and social media interactions
• Collaborate with different support groups to improve agent profiling and performance
• Adhere to company and customer procedures, policies, confidentiality guidelines, and data protection legislation
Requirements:
• Near native Swedish language skills (C1 level)
• Excellent English writing and speaking skills (B1+ or better)
• Strong experience in people management
• Good experience in MS Office – Word, Excel, PowerPoint
• Excellent presentation skills
Salary: Estimated €45,000 - €60,000 per annum based on location and industry standards.
Benefits: To be discussed during the interview process.
-
Operational Excellence Manager
hace 1 semana
Madrid, Madrid, España Amazon A tiempo completoAmazon EU Fulfilment and Operations NetworkWe are seeking a talented Operational Excellence Manager to join our vast fulfilment and operations network in various locations across the EU. This is a permanent position from day one, offering an exciting opportunity for a Graduate Area and Shift Manager to lead by example and propel progress.About the RoleYou'll...
-
Operational Process Manager
hace 2 días
Madrid, Madrid, España Sagan A tiempo completoJob Title: Operational Process ManagerLocation: Remote (CST Time zone)About the Company:Sagan is a dynamic organization dedicated to delivering exceptional operational excellence within its industry. We pride ourselves on providing outstanding customer service, navigating complex logistics, and driving continuous improvement across our processes.Position...
-
Operational Analytics Manager
hace 1 semana
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the PositionWe are seeking an experienced Operational Analytics Manager to join our Business Excellence team at Cigna Healthcare.In this role, you will develop and manage short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.This involves translating operational strategy into...
-
Eurovision Booking Office Manager Role
hace 14 horas
Madrid, Madrid, España Booking Office Manager A tiempo completoAbout the Eurovision Services Global Operations TeamEurovison Services is currently seeking to hire a skilled Booking Office Manager to join our team in Madrid, Spain. Our ES Global Operations Team is responsible for delivering high-quality services and achieving ambitious operational objectives.
-
Operational Excellence Manager
hace 1 semana
Madrid, Madrid, España Amadeus IT Group A tiempo completoAbout the RoleAmadeus IT Group seeks a skilled Operational Excellence Manager to lead operational improvement projects within the Contract Fulfilment Airlines team. This role involves driving performance enhancements and customer satisfaction through effective planning, execution, and integration of multiple initiatives.The ideal candidate will have 8–10...
-
Operational Excellence Manager
hace 2 semanas
Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo**Job Title:** Operational Excellence Manager **Company Overview:** 1011 Amadeus IT Group S.A. is a leading provider of technology solutions for the travel industry, with a strong presence in Madrid. As a key member of our team, you will play a critical role in driving operational excellence and process improvement across our Contract Fulfillment Airlines...
-
Operational Risk Manager Lead
hace 1 semana
Madrid, Madrid, España 3C Deutschland GmbH A tiempo completoJob Title: Operational Risk Manager LeadWe are seeking a highly skilled and experienced Operational Risk Manager to join our team in Dublin, Ireland. The successful candidate will be responsible for managing current and potential risks across various business areas, including financial services, healthcare, automotive, agribusiness, insurance, and more.About...
-
International Operational Excellence Manager
hace 15 horas
Madrid, Madrid, España Empresa Reconocida A tiempo completo**About Us:** At Empresa Reconocida, we empower our customers and communities to progress in incredible ways. Our diverse team is committed to delivering the world's best customer experience every day with integrity and a strong sense of belonging.We are seeking an experienced **International Operational Excellence Manager** to support our international...
-
Operational Excellence Leader
hace 4 días
Madrid, Madrid, España Amadeus A tiempo completoJob Overview">The Operational Excellence Manager is a key position within the Contract Fulfilment Airlines team at Amadeus, responsible for leading operational improvement projects. This role focuses on driving performance enhancements and customer satisfaction by planning, executing, and integrating multiple initiatives to streamline processes and improve...
-
Operational Risk Manager Leader
hace 1 semana
Madrid, Madrid, España Aexp A tiempo completoA World of Opportunity AwaitsAt Aexp, we're passionate about empowering our colleagues to succeed. As an Operational Risk Manager Leader, you'll play a pivotal role in shaping the future of our organization.About the Role:We're seeking an exceptional leader to oversee a team of ~12-16 Quality Analysts, ensuring seamless execution of operational risk...
-
Operational Excellence Director
hace 4 días
Madrid, Madrid, España Caliberly A tiempo completoAbout CaliberlyCaliberly is a leading organization with a strong presence in the Middle East, operating three studios in Dubai, Abu Dhabi, and Doha (Qatar). We are seeking an exceptional Operational Excellence Director to oversee our daily operations, team performance, and profitability.Job SummaryThe Operational Excellence Director will be responsible for...
-
Operational Transformation Lead
hace 1 semana
Madrid, Madrid, España Johnson Controls A tiempo completoJob Summary:The Operational Change Program Manager role is responsible for leading and implementing process and application enhancements across service operations in Europe, the Middle East, Africa, and Latin America (EMEALA).This pivotal position reports to the Director of Service Operational Excellence within the Building Solutions sector for Johnson...
-
Operational Leader
hace 4 días
Madrid, Madrid, España 2Bros Services A tiempo completoAbout 2Bros Services">We are a dynamic company looking for an experienced Operational Leader to join our team. As an Operations Manager at 2Bros Services, you will play a critical role in driving business growth and ensuring operational excellence.">Job Description:">The Operations Manager will oversee the day-to-day operations of the organization, including...
-
Operational Excellence Manager
hace 14 horas
Madrid, Madrid, España Amazon A tiempo completo**About the Role**We are seeking a highly skilled Operational Excellence Manager to join our team as a Senior Regional Representative. As a key member of our organization, you will be responsible for driving operational excellence across multiple regions.**Key Responsibilities*** Develop and implement large-scale strategic programs to improve operational...
-
Operational Excellence Manager Transformation Lead
hace 2 semanas
Madrid, Madrid, España Amadeus It Group A tiempo completoJob DescriptionThe Operational Excellence Manager Transformation Lead drives performance enhancements and customer satisfaction within the Contract Fulfilment Airlines team.Main ResponsibilitiesKnowledge Management Process Implementation: Collaborate with Service Management and RMC Center of Excellence to design and implement a knowledge management strategy,...
-
Operational Excellence Specialist
hace 14 horas
Madrid, Madrid, España Vanderlande - Employees, Jobs, Stock & Culture A tiempo completoAt Vanderlande, a global leader in logistics automation, we strive for operational excellence in everything we do. Our market-leading baggage handling systems and passenger solutions are active in over 600 airports worldwide. We're also the preferred choice for many of the world's largest e-commerce players and retailers, dispatching billions of products...
-
Operational Excellence Manager
hace 1 día
Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completoThe 1011 Amadeus IT Group S.A. is seeking an experienced Operational Excellence Manager to lead operational improvement projects within the Contract Fulfilment Airlines team. This role involves driving performance enhancements and customer satisfaction by effectively planning, executing, and integrating multiple initiatives to streamline processes and...
-
Digitalization Manager for Operational Excellence
hace 2 semanas
Madrid, Madrid, España Sibelco Minerales, S.L. A tiempo completoAbout Sibelco Minerales, S.L.Sibelco is a global material solutions company with over 110 production sites in 31 countries. We mine, process, and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics, and olivine. Our team of over 5,000 people drives innovation and excellence across the globe.Job OverviewWe are...
-
Senior Operational Risk Consultant
hace 1 semana
Madrid, Madrid, España 3C Deutschland GmbH A tiempo completoJob Summary: Experian is seeking a highly skilled Operational Risk Manager to join our team in Dublin, Ireland. The successful candidate will be responsible for managing current and potential risks across various business areas, including financial services, healthcare, automotive, agribusiness, insurance, and more. This is an excellent opportunity for...
-
Operational Service Delivery Manager
hace 6 días
Madrid, Madrid, España Fujitsu Limited A tiempo completoJob Description:We are seeking an experienced Service Delivery Manager Operational to join our team at Fujitsu Limited. As a key member of our Global Services coordinating teams, you will play a crucial role in ensuring the smooth operation of our IT services.The successful candidate will have a strong background in IT service management, with expertise in...