Operational Process Manager

hace 4 días


Madrid, Madrid, España Sagan A tiempo completo
Job Title: Operational Process Manager

Location: Remote (CST Time zone)

About the Company:

Sagan is a dynamic organization dedicated to delivering exceptional operational excellence within its industry. We pride ourselves on providing outstanding customer service, navigating complex logistics, and driving continuous improvement across our processes.

Position Overview:

The Operational Process Manager will play a critical role in managing day-to-day tasks, including communication with districts, drivers, and families. This individual should be adept at solving problems quickly, handling multiple tasks simultaneously, and delivering exceptional customer service.

Key Responsibilities:
  • Manage daily issues via phone and text, including emergencies when necessary.
  • Provide excellent customer service to districts, drivers, and parents/guardians through various communication channels.
  • Rapidly arrange substitute drivers when required and reroute students efficiently.
  • Assist with data entry tasks such as updating driver or student information.
  • Monitor daily rides and ensure students reach school safely and on time.
Salary Range:

Up to $3000 USD per month

Required Skills and Qualifications:
  • Strong attention to detail and follow-through.
  • Ability to work in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Results-driven, with a desire to meet and exceed metrics.
Benefits:

This is an independent contractor position, offering flexibility and autonomy in your work schedule.



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