Workforce Planner Senior

hace 1 día


Madrid, Madrid, España The Cigna Group A tiempo completo

The Planning and Workflow Senior Analyst role at Cigna Healthcare is a Band 3 Senior Contributor Career Track position. We value our talented employees, and whenever possible, strive to help one of our associates grow professionally before recruiting new talent to our open positions.

About Us

Cigna Healthcare is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Job Overview

This is a permanent contract opportunity in a multicultural working environment. You'll enjoy hybrid working, with three days per week from the comfort of your home and two days from our office. The official schedule is Monday to Thursday from 8:00 to 17:00 and Friday from 8:00 to 15:00.

Main Responsibilities
  • Forecasting and Planning: Develop short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.
  • Translate operational strategy into capacity plans: Translate operational strategy into capacity plans for both inshore and offshore operations, manage headcount and productivity, and coordinate capacity planning to meet service level agreements.
  • Measure and plan for attrition rates: Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan.

The estimated salary for this position is between $80,000 and $110,000 per year, depending on location and experience. This includes base salary, benefits, and bonuses. If you are a skilled workforce planner with excellent analytical skills, we encourage you to apply. Your profile should include proven experience in capacity planning, workforce management, or a related area, strong communication skills, and the ability to work collaboratively across various departments and levels of management.


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