Senior Capacity Planner

hace 3 días

Madrid, Madrid, España The Cigna Group A tiempo completo

About Cigna Group

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Cigna Group is a leading healthcare provider that advocates for better health through every stage of life. Our mission is to empower customers with information and insight to make informed decisions about their health.

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Job Overview

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We are seeking a skilled Senior Capacity Planner to join our Business Excellence team. This role will involve developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.

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Key Responsibilities

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As a Senior Capacity Planner, you will be responsible for:

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  • Forecasting and planning: creating long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.">
  • Translating operational strategy into capacity plans for inshore and offshore teams.">
  • Measuring and planning for attrition rates, leaves of absence, and headcount control within each capacity plan.">
  • Updating work ratios and planning holiday/sickness quotas for each site and function.">
  • Productivity management: controlling and setting productivity targets in collaboration with Operations Managers for each function.">
  • Monitoring and ensuring targets are met, adjusting plans as necessary to maintain efficiency.">
  • Service level projections: developing projections for claims, COM inventory, and telephony service levels.">
  • Utilizing call volume reports to coordinate and complete capacity planning within the call center.">
  • Conducting call pattern forecasting and planning to help meet service level agreements.">
  • Communication and collaboration: communicating effectively with multiple levels of management to agree on each capacity plan and ensure assumptions are being met.">
  • Clearly communicating recommendations and guidance to senior operational leaders.">
  • Acting as the single point of contact for the entire team and senior leaders.">
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Requirements

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To be successful in this role, you will need:

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  • A proven track record in capacity planning, workforce management, or a related area.">
  • Strong analytical skills with the ability to interpret historical data and financial projections.">
  • Excellent communication skills, capable of conveying complex information to senior leaders.">
  • Experience in workforce management software and tools.">
  • Ability to work collaboratively across various departments and levels of management.">
  • Strong organizational skills and attention to detail.">
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What We Offer

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In return for your expertise, we offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus a range of benefits including:

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  • A hybrid working environment, allowing you to work from home 3 days a week and in the office 2 days a week.">
  • A multicultural working environment that values diversity and inclusion.">
  • Ongoing professional development opportunities to help you grow your career.">
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About Us

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Cigna Group is a global health insurance company that provides a range of health, dental, and vision products and services to individuals and businesses worldwide. We are committed to helping our customers achieve better health outcomes and improving lives.

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How to Apply

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If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your relevant skills and experience.

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