Senior Capacity Planner

hace 4 semanas


Madrid, Madrid, España The Cigna Group A tiempo completo

About the Role:

We are seeking a highly skilled Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.

Main Responsibilities:

  • Forecasting and Planning: Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.
  • Translate operational strategy into capacity plans for inshore and offshore teams.
  • Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan.
  • Update work ratios and plan holiday/sickness quotas for each site and function.
  • Productivity Management: Control and set productivity targets in collaboration with Operations Managers for each function.
  • Monitor and ensure targets are met, adjusting plans as necessary to maintain efficiency.
  • Service Level Projections: Develop projections for claims, COM inventory, and telephony service levels.
  • Communicate effectively with multiple levels of management to agree on each capacity plan and ensure assumptions are being met.

Your Profile:
  • Proven experience in capacity planning, workforce management, or a related area.
  • Strong analytical skills with the ability to interpret historical data and financial projections.
  • Proven data analytics skills (advanced Excel, QlikView, Tableau ...).

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.


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